Client Service Representative at Animal ONE

Client Service Representative at Animal ONE

Job Description:

Are you looking for a place where you can learn and grow while being acknowledged for your outstanding skills and abilities?

Who we are:

Animal ONE® is a new 100% employee-owned veterinary group where you can be successful, create happiness, advance your career, and build wealth! We are looking for an experienced Client Services Representative who would like to use their superior telephone and in-person communication skills and experience creating and editing documents to help make Animal ONE® the most desired veterinary employer and provider in the United States!

Animal ONE® hospitals provide a beautiful environment for both clients and staff, include top-of-the-line equipment, and use efficient and effective processes to provide the highest quality services to our patients.

At Animal ONE, we have created a work environment that:

Fully utilizes each person's skills and abilities, helps them build their career with a generous tuition reimbursement plan, continuing education opportunities, and career advancement options.

• Uses a Practice Management Information System (PIMS) and other technology to efficiently schedule appointments, keep pet parents informed of progress, assign and track tasks, and make clinic documentation accessible and easy to manage.
• Highly compensates and rewards idea sharing, quality of work, pet parent satisfaction, and teamwork.
• Provides a fantastic benefits package that includes fully paid dental insurance for the employee and their dependents, and a HMO health insurance option that is 100% employer-paid for the employee and their dependents! (See our website Careers page for details on our comprehensive benefits.)

You are a great fit if you have:

At least two years of experience as a CSR (preferably in a veterinary or medical office environment).

Skills to answer calls, schedule appointments, and perform reception and customer engagement duties, greet patients and pet parents by name, offer refreshments from the beverage station, process records requests, and handle deliveries and visitors.

The ability to perform initial client/patient intake by phone and in person, identify the pet and pet parent needs, schedule the appointment, and collect necessary information by phone and during the initial visit.

The ability to enter information in the Practice Management Information System, use Microsoft Office Word and Excel skills for creating and editing documents, and perform general office tasks.

An inviting demeanor and willingness to place the pet parent and patient well-being and safety above all else.

Proficiency in the use of Microsoft Office software to create Word and Excel documents, such as forms, standardized letters.

The ability to anticipate and respond to visual and spoken pet parent and visitor needs, speak/write/hear, utilize office technology and equipment, and lift/carry at least 25 lbs.

The ability to work independently and as part of a team, compassionately assist pet parents who are under duress, and create a positive environment for patients, pet parents, and staff.

Animal ONE is an equal opportunity employer and makes employment decisions based on merit.

Rewards Options Customer Engagement Hospitals Excel Editing Communication Skills Deliveries Forms Insurance Records Education Documentation Software Teamwork Microsoft Office Communication Management