Software Engineering ServiceNow Application Architect Professional

Your role and responsibilities

As an Application Architect specializing in Service Now, you will assess client business needs and recommend tailored Service Now implementation solutions. You will lead Service Now implementation projects, leveraging your expertise in estimating, implementing, and managing Service Now tools.

• Lead Service Now implementation projects, managing effort estimation, planning, and execution to deliver high-quality solutions that meet client needs.
• Conduct thorough architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems in the ecosystem.
• Design and recommend Service Now implementation solutions tailored to client business needs, leveraging expertise in Service Now tools and ecosystem integration.
• Estimate effort and plan implementation projects, ensuring timely and effective delivery of Service Now solutions.
• Estimate infrastructure requirements to support Service Now implementations, ensuring scalability and performance.

This job can be performed from anywhere in the US

Bachelor's Degree

• Deep expertise in Service Now Implementation:
  Proven experience in designing, implementing, and managing Service Now tools, with a strong understanding of their integration with other systems in the ecosystem.
• Experience with Architectural Analysis: A track record of conducting thorough architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems.
• Proficiency in Effort Estimation and Planning:
  Demonstrated ability to estimate effort and plan implementation projects, ensuring timely and effective delivery of Service Now solutions.
• Experience in Infrastructure Requirements Estimation:
  Skilled in estimating infrastructure requirements to support Service Now implementations, ensuring scalability and performance.
• Mastery of Solution Design:
  Expertise in designing and recommending Service Now implementation solutions tailored to client business needs, leveraging knowledge of Service Now tools and ecosystem integration.

• Service Now Integration Knowledge:
  Experience with integrating Service Now tools with other systems in the ecosystem, ensuring seamless interactions and data exchange.
• IT Service Management:
  Familiarity with IT service management principles and practices, with the ability to apply this knowledge in Service Now implementation projects.

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

Projected Minimum Salary per year:

Projected Maximum Salary per year:

Job Title:

Service Now Architect

Date Posted: 14-Jun-2026

Job

Location:

United States

Work arrangement:
Hybrid

Area of work:
Software Engineering

Employment type:

Supplemental 2 (Fixed Term
- Long)

Contract type:
Fixed Term
- Long Term

Position type:
Professional

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company: (0147) International Business Machines Corporation

Shift: General (daytime)

Is this role a commissionable/sales incentive based position?

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.