Transaction Client Care Coordinator

We are looking for a driven, detail-oriented Transaction & Client Care Coordinator to manage contracts throughout the entire buying and selling process. This person will be the central hub of communication between agents, clients, lenders, escrow officers, and vendors — ensuring each transaction moves seamlessly from contract to close. You’ll also play a key leadership role in onboarding and training new agents, guiding them through our systems and best practices.

If you love real estate, thrive in a fast‑paced environment, and take pride in delivering white‑glove service, this is the role for you.

• Transaction Management: Oversee all real estate transactions from accepted offer to close. Ensure every contract, disclosure, and deadline is met on time.
• Client Communication: Serve as the main point of contact for clients, providing regular updates and proactive communication to ensure a 6‑star experience.
• Agent Support: Support and train agents on transaction processes, compliance, and internal systems. Act as a knowledgeable go‑to resource for the team.
• Offer Review: Review all incoming offers for accuracy and compliance, prepare summary sheets, and coordinate counteroffers and timelines.
• Inspection Coordination: Schedule and attend property inspections; liaise with inspectors, vendors, and clients to ensure smooth execution.
• Compliance & Documentation: Maintain transaction files, coordinate with escrow and title companies, and ensure compliance with all state, brokerage, and Compass policies.
• Systems & Processes: Continuously refine checklists and workflows to increase efficiency and enhance client experience.
• Client Care: Assist with post‑closing touches (gifts, reviews, follow‑ups) to help nurture long‑term relationships and repeat business.
• Team
  
  Collaboration:
  
  Work closely with operations, marketing, and leadership teams to ensure consistent communication and brand alignment across all client touchpoints.

• A valid Real Estate License is required for this job.
• Already a licensed realtor or is pursuing a real estate license.
• High school diploma or GED required, preferably some college experience.
• Driven by a desire to provide excellent customer service and a great customer experience.
• Applicants must possess exceptional organizational and verbal and written skills.
• Experience in the real estate industry, transaction management or coordination, titles, and/or mortgages preferred.

Compensation: $75,000 ‑ $85,000 per year