Team Member, Restaurant​/Food Service

Summary Gives a high level of customer service by performing the following duties.

Essential Duties and Responsibilities include the following

Other duties may be assigned.

• Requests customer order and uses POS machine to simultaneously record order and compute bill either at the front counter or at the drive through location.
• Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag.
• Notifies kitchen personnel of shortages or special orders.
• Serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts
• Receives payment.
• Cooks or performs other duties to prepare food, serve customers, or maintain orderly and clean eating or serving areas.
• Demonstrates a friendly and cooperative manner when dealing with every customer

Competency To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical
  - Uses intuition and experience to complement data.
• Design
  - Demonstrates attention to detail.
• Problem Solving
  - Identifies and resolves problems in a timely manner.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance.
• Interpersonal
  - Focuses on solving conflict, not blaming;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Teamwork
  - Balances team and individual responsibilities;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Supports everyone's efforts to succeed.
• Written Communication
  - Able to read and interpret written information.
• Quality Management
  - Demonstrates accuracy and thoroughness.
• Ethics
  - Treats people with respect;
  Works with integrity and ethics.
• Organizational Support
  - Follows policies and procedures.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability
  - Follows instructions, responds to management direction;
  Keeps commitments.
• Initiative
  - Asks for and offers help when needed.
• Judgment
  - Exhibits sound and accurate judgment.
• Planning/Organizing
  - Uses time efficiently.
• Professionalism
  - Reacts well under pressure;
  Accepts responsibility for own actions.
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Monitors own work to ensure quality.
• Quantity
  - Completes work in a timely manner.
• Safety and Security
  - Observes safety and security procedures;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

Math Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills To perform this job successfully, an individual should have knowledge of Order processing systems.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…