Store Manager, Retail & Store Manager

Location

United States, California, Carmel

Coach is a global fashion house founded in 1941 that creates beautiful, lasting products. As part of Tapestry, we are committed to innovation, inclusivity, and delivering exceptional customer experiences. The Store Manager is the heartbeat of your store, leading with purpose and driving performance while cultivating an inclusive and collaborative culture.

• Drive sales, profitability, and productivity across all channels.
• Execute strategic business plans while staying responsive to evolving customer needs and local market trends.
• Champion a service‑first culture by delivering personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high‑performing team that excels in collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent reflecting Coach’s values.
• Oversee daily operations, including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards.
• Optimize staffing and scheduling to meet business demands.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

• 1–6 years of leadership experience in retail or service industries; a luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office and experience with retail systems such as labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and marketplace competition; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally) and repeatedly climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Base Pay Range: $70,000.00 – $. Tapestry will comply with minimum wage requirements and any applicable pay laws based on city, county, and state regulations.

Courage
:
Provides direct, complete, and actionable feedback; faces people problems promptly and directly; is not afraid to take negative action when necessary.

Creativity
:
Generates new and unique ideas; connects previously unrelated concepts; is valued for original brainstorming contributions.

Customer Focus
:
Delivers on internal and external customer expectations; gathers customer information to improve products and services; acts with customers in mind; builds and maintains trusted relationships.

Dealing with Ambiguity
:
Copes with change, shifts gears comfortably, makes decisions without a full picture, and handles uncertainty and risk effectively.

Drive for Results
:
Consistently exceeds goals; is bottom‑line oriented; pushes self and others for results.

Interpersonal Savvy
:
Relates well to all kinds of people, builds rapport, maintains constructive relationships, uses diplomacy and tact, and diffuses high‑tension situations comfortably.

Learning on the Fly
:
Learns rapidly when facing new problems; persists…