Counter Sales Associate-HVAC & Plumbing

Counter Sales Associate

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate. The role involves assisting customers, providing product expertise, and driving sales growth while maintaining high service standards.

Monday‑Friday, 40 hours per week, 7:00am–5:00pm.

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products.
• Drive sales growth through identifying opportunities to upsell, cross‑sell, and promote strategic products and programs.
• Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects the company’s commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Bilingual preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50lbs and stand for extended periods.

Pay Range: $20.60–$28.82 per hour (monthly for salaried, hourly for all other roles). Bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements. Ferguson complies with all wage regulations.

Benefits include health, dental, vision, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Ferguson is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Ferguson complies with all wage regulations. Ferguson complies with all discount discrimination regulations, including 41

CFR 60‑300.5(a) and 41

CFR 60‑741.5(A). Reasonable accommodations are available upon request.