Senior Business Development Manager

Senior Business Development Manager

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a results-driven business development professional with a proven ability to generate revenue, build strategic partnerships, and drive sustainable growth? We are seeking a Senior Business Development Manager to lead the identification and development of new business opportunities, strengthen client relationships, and expand our presence within the infrastructure and B2B sectors.

This is a high-impact role offering the opportunity to contribute directly to the company's growth strategy. We offer a competitive compensation package, along with performance-based incentives that recognise and reward exceptional results.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:

• Strategic Leadership:
  Develop and lead the execution of comprehensive business development strategies aligned with company goals.
• Market Expansion:
  Identify and evaluate new business opportunities, with a focus on infrastructure and long-term growth sectors.
• Sales Oversight:
  Direct regional sales and client engagement initiatives to drive pipeline development and revenue generation.
• Team Leadership:
  Provide mentorship, performance management, and strategic direction to business development teams.
• Lead Generation:
  Leverage data mining, networking, and outbound prospecting to uncover and qualify new leads.
• Client Engagement:
  Confidently consult with prospects, communicate value propositions, and build trust with decision-makers.
• Pipeline Management:
  Develop and manage a robust pipeline from initial contact through to close, ensuring seamless handoff to sales teams when appropriate.
• Proposal & Contracting:
  Oversee the preparation of proposals and lead contract negotiations to secure new business.
• Market Intelligence:
  Stay ahead of industry trends, competitor activity, and emerging opportunities to inform strategy.

Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• 10+ years of experience in business development, sales leadership, or strategic partnerships preferably in B2B or infrastructure sectors.
• Demonstrated success in revenue generation, deal structuring, and closing complex partnerships.
• Strong understanding of sales cycles, lead generation strategies, and CRM tools.
• Proven ability to build and lead high-performing teams with a focus on accountability and results.
• Excellent communication, negotiation, and relationship-building skills.
• Strategic thinker with sound judgment and decision-making capabilities.
• Experience in B2B marketing and client acquisition strategies.
• Highly self-motivated, organized, and driven to exceed goals.
• Ability to build trust and foster collaboration across all levels of the organization.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to…