Tasting Room Representative

Overview

We’re a family-owned company with a 90+ year legacy, recognized as a Glassdoor “Best Places to Work.” GALLO’s luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines).

As a Tasting Room Representative, you’ll play an essential role in creating memorable, welcoming experiences that bring our brand to life for every guest who walks through the door. Working as part of a collaborative hospitality team, you’ll support daily tasting room operations while helping achieve financial goals, build consumer loyalty, and deliver an authentic connection to our wines and story.

You’ll engage directly with guests by presenting selected wines, sharing knowledge about winemaking, wine growing, vintages, and winery history, and answering questions that enhance each visitor’s experience. You’ll act as a trusted resource while promoting wine and non-wine products, supporting retail displays, and assisting guests with purchases in a professional and enthusiastic manner.

You’ll also support the operational side of the tasting room, including opening and closing procedures, operating cash registers and credit card terminals, processing phone and shipping orders in compliance with state and federal regulations, and assisting with inventory counts and audits. Your attention to detail and commitment to service will help maintain property standards, cleanliness, and compliance with sanitation requirements.

From supporting hospitality events to representing the brand graciously and responsibly, this role offers the opportunity to blend sales, service, and storytelling in a dynamic, guest-focused environment.

• High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
• Required to be 21 years of age or older.
• Required to lift and move product weighing up to 50 pounds.
• Required to work weekends and a flexible schedule as needed.
• Required to engage in frequent walking and standing.
• Required to multi-task with focus on detail and switch gears quickly.
• Experienced in reading and comprehending simple instructions, correspondence, and memos.
• Experienced in writing simple correspondence and procedures.
• Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

• Bachelor’s Degree plus 1 year of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience.
• Knowledge of wine and wine production.

Gallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any…