Fine Jewelry Client Advisor

Job Requirements

Jewelry & Watch Industry Experience — Prior background in fine jewelry, watches, or luxury goods retail is mandatory.

CRM Proficiency — Demonstrated ability to maintain accurate client records, execute outreach programs, and meet client management KPIs within a CRM platform is mandatory.

As a Client Advisor at Polacheck's Jewelers, you are the face of our brand — building lasting client relationships through exceptional service, deep product knowledge, and proactive engagement.

• Client Engagement
  :
  Greet and assist clients, providing tailored recommendations based on individual preferences and needs.
• Product Knowledge
  :
  Maintain deep expertise across our brand portfolio, including brand heritage and storytelling.
• Sales Achievement
  :
  Consistently meet and exceed individual sales targets while contributing to overall store goals.
• Relationship Building
  :
  Cultivate long‑term client relationships that drive repeat business and referrals.
• CRM & KPIs (Required):
  Keep client information current and accurate, complete all required trainings on time, and meet or exceed outreach and follow‑up metrics in the CRM system.
• Visual Merchandising
  :
  Help maintain an inviting, on‑brand store environment.
• Inventory Management
  :
  Assist with stock management and inventory counts to ensure the floor is well‑stocked.
• Team Collaboration
  :
  Contribute to a cohesive, supportive team culture.
• Mystery Shop
  :
  Achieve a minimum score of 85% on mystery shop evaluations.

• Jewelry/Watch or Luxury Retail Experience — Required
  :
  Prior background in fine jewelry, watches, or luxury retail is mandatory. Hospitality experience may be considered alongside demonstrated jewelry or watch knowledge.
• CRM Experience — Required
  :
  Proven track record managing client data, executing outreach campaigns, and meeting CRM‑based performance metrics.
• Communication
  :
  Excellent verbal and written skills with the ability to connect authentically with diverse clientele.
• Sales Acumen
  :
  Demonstrated history of achieving and exceeding sales goals through consultative selling and compelling storytelling.
• Interpersonal Skills
  :
  Natural ability to build rapport and earn client trust.
• Attention to Detail
  :
  Highly organized with a keen eye for accuracy.

• Flexible availability including weekends and holidays.
• Genuine passion for fine jewelry, watches, and current industry trends.

• Competitive base salary plus bonus structure.
• Ongoing professional development and clear paths for career growth.