Product Specialist

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Full Time Marin Acura (HXK & M3Z), Corte Madera, CA, US

12 days ago Requisition

Salary Range: $43,680.00 To $60,000.00 Annually

Marin Acura
is a locally-family owned and operated dealer since 1986. Because of our commitment to offering a world class client experience, we are a five-time winner of the Acura Dealer Rater award, which is only given to the top Acura dealers. Not only do we clearly care about our customers, we focus on community involvement and giving back. Join a team that is moving the community and your career forward.

Marin Acura is a drug free workplace and equal opportunity employer.

We are looking for motivated, positive and organized candidates to work with the Marin Acura team. We offer training and mentoring to assure your success. We believe that a happy associates make happy Customers.

benefits:

• 401(k)
• Disability Insurance
• Employee Discount
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance
• Employee New Car Lease Program
• Promotions from Within

JOB TITLE: Product Specialist

SUMMARY: The Product Specialist is responsible for delivering an exceptional, technology-focused customer experience throughout the vehicle ownership journey. This position serves as the dealership’s product expert, providing engaging vehicle demonstrations, technology and feature education, and post-sale support to ensure customers are confident and comfortable with their vehicle.

DUTIES AND RESPONSIBILITIES:

• Deliver Engaging, tailored product walk-arounds and demonstrations to prospective and current clients in both the sales and service department.
• Maintains a full and current knowledge of the company’s products and services.
• Conduct post-sale feature walkthroughs to ensure clients are fully confidetn operating their new of pre-owned vehicle's technology, safety features, and custom settings.
• Build long-term client trust by serving as the dealership's primary subject matter expert on all vehicle models, trim packages, and accessories.
• Provides support for marketing collaterals, advertising materials, marketing campaigns, trade shows and other promotional activities.
• Assists in new product introduction and release activities.
• Addresses customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Works with business team to identify new customers and to retain existing customers.
• Produce high-quality, professional walk around video tours for new and pre-owned inventory to feature on the dealership website and digital channels.
• Create and schedule engaging social media posts highlighting featured vehicles, dealership updates, and customer delivery moments to expand online outreach.
• Introduce clients to the service department post-sale, guiding them through the online service appointment scheduling process and owner portal setup.
• Facilitate a seamless transition between the sales process and long-term vehicle maintenance to boost customer retention.
• Perform rigorous Quality Control (QC) inspections on all new and pre-owned vehicles prior to client delivery to ensure cosmetic and mechanical perfection.
• Accurately complete and maintain detailed client information sheets, unsuring all CRM records are up to date for smooth follow-up and compliance.
• Maintains complete documentations for all product related activities.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
  Valid Drivers License
• Other skills required:
  • Commitment to excellence and high standards.
  • Excellent written and oral communication skills.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Acute attention to detail.
  • Detail-oriented and work effectively under pressure while meeting all…