Client Advisor

Luxury Sales Associate

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledging selling of watches, accessories and services as main task and exceeding turnover targets set by the Boutique Manager
• Identifying and/or creating sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
• Finding ever new and creative means to exceed client's expectations
• Establishing strong personal relationships with clients from different backgrounds
• Supporting these relationships through constant focus and attention on CRM. Developing and maintaining client database and managing clienteling activities on a day to day basis
• Handling customer service requests and respective processes
• Knowing IWC's history, products and partnerships as well as the watch and luxury industries
• Delivering outstanding client service and treatment to make a clear difference vs. competition
• Acting as a brand ambassador in and out of the boutique
• Organizing and executing all operational tasks in detail and with care
• Maintaining the boutique according to global IWC visual merchandising standards
• Being part of a boutique team and supporting the overall organization of the boutique with a strong team approach
• Taking on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI

Education

• 3-5 years of experience in sales or hospitality
• Applicants with background in Sales or Hospitality preferred

Technical Skills/Abilities

• Fluent in English
• Comfortable with Video chat softwares

Personal Skills

• Strong team player mindset
• Excellent communicator with ability to develop strong networks
• Curious and resourceful. Able to work independently on creating sales leads
• Result-oriented and driven
• Strong selling skills
• Accountable and reliable
• Able to handle large diversity of tasks in a timely manner, very organized and disciplined
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Able to adapt approach individually to respective client
• Open and outgoing personality
• Demonstrate eagerness and enthusiasm to learn and grow
• Creative, curious and versatile with good interpersonal competences and empathetic
• Has perfect manners and can maintain a conversation elegantly

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority  offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $26 - $28

Salary will be determined based on relevant skills and experience.

#Richemont #We Craft The Future