Account Manager

What You ll Do

• Develop new business for custom apparel, cut-and-sew products, decoration, and related merchandise.
• Respond to inbound inquiries and proactively pursue new sales opportunities.
• Build relationships with brands, businesses, agencies, distributors, and other prospective clients.
• Identify each client s goals, budget, quantities, timeline, and product requirements.
• Recommend products, materials, decoration methods, and production approaches that align with the client s needs.
• Prepare and present quotes, proposals, samples, and product options.
• Follow up consistently with prospects and clients to move opportunities toward a decision.
• Own assigned projects from the initial client conversation through final delivery.
• Coordinate quoting, artwork, samples, approvals, purchase orders, production schedules, and delivery details.
• Set clear client expectations regarding pricing, minimums, lead times, revisions, and production requirements.
• Maintain accurate client records, project details, pricing information, and sales activity.
• Communicate proactively with clients and internal teams throughout the project lifecycle.
• Partner with creative, sourcing, production, operations, and logistics teams to keep projects moving.
• Address project concerns promptly and support the resolution of production or delivery issues.
• Follow up after delivery to confirm client satisfaction and identify reorder opportunities.
• Turn successful one-off projects into recurring programs and long-term client relationships.
• Meet individual sales, revenue, margin, and account-development goals.
• Identify growing accounts that may be ready for larger strategic engagement.

• 1-3 years of experience in sales, account management, customer success, project coordination, or another client-facing role.
• Proven record in establishing a sales pipeline and managing a sales funnel.
• Experience in promotional products, branded merchandise, apparel, fashion, textiles, printing, embroidery, or custom manufacturing.
• Familiarity with cut-and-sew development and apparel production.
• Knowledge of decoration methods such as screen printing, embroidery, heat transfer, sublimation, appliqué, and direct-to-garment printing.
• Demonstrated ability to build relationships, identify client needs, and guide opportunities toward a purchasing decision.
• Ability to manage multiple client projects, priorities, and deadlines simultaneously.
• Strong written and verbal communication skills.
• Strong attention to detail, particularly when managing specifications, quantities, pricing, artwork, and timelines.
• Excellent organization, follow-through, and problem-solving skills.
• Ability to prepare quotes, follow up on open opportunities, and maintain an organized sales pipeline.
• Ability to collaborate effectively with creative, sourcing, production, and operations teams.
• Comfort working in a fast-paced environment where project details and priorities may change.
• Proficiency with standard business software and the ability to learn CRM, quoting, and project-management systems.
• A proactive, accountable approach to both sales and client service.

• Established relationships with customers
• Experience in promotional products, branded merchandise, apparel, fashion, textiles, printing, embroidery, or custom manufacturing.
• Familiarity with cut-and-sew development and apparel production.
• Knowledge of decoration methods such as screen printing, embroidery, heat transfer, sublimation, appliqué, and direct-to-garment printing.
• Experience preparing estimates, quotes, proposals, or purchase orders.
• Experience managing projects from discovery and quoting through production and delivery.
  
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• Familiarity with artwork approvals, samples, production lead times, minimum order quantities, and fulfillment.
• Experienced using CRM, order-management, or project-management software.
• A track record of growing existing clients or turning one-time projects into repeat business.
• Existing relationships with brands, businesses, agencies, or promotional-product distributors.

• Qualified sales opportunities generated
• New client accounts opened
• Revenue and gross margin
• Quote-to-order conversion rate
• Pr…