Security Manager

Job Details

Job Location:

Running Creek Casino - Upper Lake, CA 95485

Salary Range: $22.00 - $27.00 Hourly

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited.

Join our team today and become a greater part of the community! We are hiring for a Manager, Security to lead the security team with great customer service to ensure customer satisfaction that promotes return visits through prompt, efficient, and friendly service. Responsible for the overall security of Running Creek Casino, coordinating security efforts to properly safeguard assets within the gaming facility, safeguarding team members in the workplace and customers in the casino, and for ensuring all security policies and procedures are followed.

• Promote great guest service throughout the Security Department ensuring all Security team members interact with guests professionally, politely, and with a smile.
• Inspect premises to determine security needs.
• Plan and coordinate all security activities.
• Supervise and direct activities of Security Supervisors and security staff.
• Provide guidance and advice when necessary.
• Safeguard assets of the gaming facility.
• Inspect and evaluate security activities on all shifts to ensure compliance with Security Department policies and procedures.
• Work with the safety and compliance manager to develop and enforce safety policies and emergency procedures including evacuation plans in all areas of the casino.
• Establish and maintain working relationships with local law enforcement and fire department agencies.
• Work closely with other departments to ensure proper security, safety and protection procedures are in place for both guests and employees.
• Provide overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, guests, and team members.
• Perform duties as Risk Manager in the absence of one.
• Establish procedures for, and conduct special investigations and surveillance for internal/external fraud investigations.
• Ensure all Security Department personnel are trained in CPR and First Aid.
• Ensure all Security Department personnel are trained in proper handcuffing, baton, and detaining laws, policies, and procedures.
• Ensure all Security Department personnel are trained in self‑defense without the use of weapons.
• Ensure all Security Department personnel are trained in excellent guest service skills.
• Collaborate with HR related to workplace incident reporting and workers compensation insurance strategies.
• Ensure all duties are performed within the guidelines of the Casino’s policies and procedures, Internal Control Standards and mission and objectives of the Running Creek Casino.
• Compile and manage annual budget and periodic forecasting.
• Hire, retain, promote, evaluate performance, train, discipline, and terminate employees with concurrence of the General Manager and Human Resources Director.
• Adhere to safety rules and regulations of the Running Creek Casino and of the Security Department.

Office and Gaming environment, including flashing lights, frequent loud noises, and smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours or shifts, as needed or required to meet business needs. Occasionally must deal with angry or hostile individuals. Must preserve the positive working relationship the Tribe has established with the County and community.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino team members are responsible to ensure that their designated operations are in compliance…