Veteran Service Assistant

Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety?

Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.
* Key Responsibilities
** Veteran-Centered Service:
Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
* Customer Service Excellence:
Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
* Conflict Resolution & De-escalation:
Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
* Safety & Emergency Procedures:
Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
* Team

Collaboration:

Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
* Facility Upkeep:
Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
* Routine Monitoring & Documentation:
Maintain logs, reports, and documentation of services, safety checks, and client interactions.
* High School Diploma or equivalent required.
* Experience working with veterans, individuals in recovery, or similar populations preferred.
* Strong interpersonal and communication skills.
* Ability to remain composed in high-stress situations and apply sound judgment.
* Commitment to fostering a safe, sober, and respectful environment.
* Basic computer literacy.
* Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).
* Why U.S.VETS?
** Be a part of a mission-driven team dedicated to helping those who served our country.
* Gain meaningful experience in residential services, case coordination, and veteran care.
* Access opportunities for growth, training, and impact in the nonprofit sector.

Work Location:

In person