Field Technician - Lancaster, CA

Location

Location: In Field:
Lancaster, CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off‑site locations will be required.

Comp: $23 to $26 USD per hour.

• 100% Company-Paid Medical and Dental Benefits
• Free Fiber Internet Service
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)

The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings.

Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 12 months of experience as a field technician
• Understanding of Fiber Optic Networks, Basic Telecom, and Video
• Basic knowledge of Apple iPad
• Effective communication in English (speaking, reading, writing, comprehension) required
• Proficiency in Spanish Language is desirable

• Proficient use of MS Office applications including Teams, teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Fiber Optic Cable Installation and Maintenance:

• Performs residential installation and troubleshooting of internet connectivity, telecom, and video
• Responds to support issues with truck rolls and telephone support to troubleshoot on‑site connectivity for phone, internet, and video services
• Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

Infrastructure Operations:

• Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
• Offers remote assistance to support technicians and engineers
• Ensures timely and accurate completion of work orders

Ticket Management and Communication:

• Asks questions to determine the nature of the problem and be able to walk customers through the problem‑solving process
• Utilizes CRM for support tickets and trouble ticket resolution
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers
• Responds promptly to customer inquiries and concerns in a customer‑centric manner

Training and Mentorship:

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance:

• Operates mechanized equipment such as a bucket truck, excavators, and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32' plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within weight capacity limits specified by manufacturers for equipment and machinery:
  • Bucket Truck: 350‑pound maximum load capacity
  • Ladders:…