Mather Community Campus, Family Program - Lead Support Staff

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND

LOCATION:

VOA-NCNN, a Certified Great Place to Work, is recruiting for a full‑time Lead Support Staff for the Family Program at our Mather Community Campus. Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage.

In addition to the Support Staff duties, the Lead Support Staff are responsible for leading their team in the daily duties. This position will first lead by example of their exemplary execution of shift responsibilities. The Lead Support Staff is responsible for assuring quality service in a safe, non‑judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives.

Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost‑effective and service‑oriented manner as it relates to established organizational standards.

Responsible for performing daily work requirements to achieve established objectives of the program.

• Perform safety checks inside and outside of facility.
• Bring pertinent client issues to attention of case management team.
• Key in controlling excessive noise or loitering from clients inside and outside of facility.
• Working with support staff when issues and concerns arise
• Explain campus and program rules and regulations to participants.
• Ensure intakes are completed correctly for all programs.
• Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
• De‑escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co‑workers as necessary.
• Maintain daily reports to provide statistical information.
• Complete shift logs, incident reports, as appropriate.
• Respond to all client questions and concerns.
• Respond to all employee questions and concerns, provide directions to staff as needed.
• Check people into campus as needed.
• Maintain clear, thorough, routine communication with all Supervisors, Managers, and the Director.
• Assist Program Supervisor/Manager with Support Staff work assignments, direction of duties and scheduling as needed.
• Respond to, address scheduling emergencies at the program. Provide emergency coverage as needed.
• Serve as the point person for emergencies. Assess the immediacy of the emergency and notify the appropriate leadership.
• Report any noted issues including staffing, client, personnel, programming, etc. to the appropriate Program Supervisor.
• May perform other duties as assigned.

Responsible for assistance with client development.

• Support the staff in implementing plans to assist the residents in the successful completion of the program.
• Role model positive behavior to help clients as they work towards self‑sufficiency.

Responsible for all areas of…