Mather Singles Program Lead Case Manager

Lead Case Manager

We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

VOA, a Certified Great Place to Work, is recruiting for a Lead Case Manager for VOA-NCNN. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Provide leadership, guidance, mentorship, and technical assistance to the Case Management and Housing Specialist team to promote collaborative, client-centered service delivery and consistent application of program policies and procedures.

2. Perform and oversee comprehensive assessments of program participants' needs and assist Case Managers in developing individualized service plans with short- and long-term goals focused on housing stability, self-sufficiency, and successful program outcomes.

3. Manage the program's most complex client cases by providing case consultation, crisis intervention, problem-solving assistance, and support to Case Managers to ensure appropriate service delivery and successful participant outcomes.

4. Monitor, review, and audit participant case files, documentation, and master files to ensure accuracy, completeness, and compliance with program eligibility requirements, contractual obligations, Scope of Required Services (SRS), funding requirements, and agency policies.

5. Provide ongoing coaching, training, and professional development to Case Managers and Housing Specialists by identifying training needs, reinforcing best practices, and promoting continuous quality improvement.

6. Establish individualized budgets with program participants and assist program participants in monitoring savings and expenditures.

7. Assist the Program Manager in monitoring staff performance, identifying operational challenges, implementing corrective actions, and supporting audit readiness and quality assurance initiatives.

8. Develop and maintain collaborative relationships with community partners, landlords, service providers, funding agencies, and referral sources to coordinate participant services and strengthen housing opportunities.

9. Provide crisis intervention, referrals and collaborative consultations with service providers working with the client.

10. Maintain and update all client files to ensure compliance with reporting agencies.

11. Transport program participants as directed following established policies and procedures.

12. Assists participants with mediation, critical thinking, and problem solving.

13. Assists in obtaining vital paperwork for all household members necessary for employment, school enrollment, housing, income, and any other documentation as needed.

14. Attends and conducts meetings and training, as directed.

15. Establish and maintain positive relations with the general public, funding agency, participants and other staff.

16. Ensures compliance with all VOA policies, CARF standards, and safety and security regulations.

17. Performs other duties as assigned.

A bachelor's degree in social work or a related field is preferred. This position requires two years of successful experience in the delivery of human services or any combination of education, training and experience, which would provide the knowledge and ability to complete the duties outlined above. Must have knowledge and experience with social casework objectives, principles and methods. Knowledge of Child Protective Services (CPS) and Adult Protective Services (APS).

Experience working with the homeless population and the barriers faced by the unhoused. Extensive experience with strength-based case management and trauma-informed care models. Experience working with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness or disability. Ability to maintain a high degree of…