Community Supports Lead Care Coordinator (Housing) - Mendocino County

Job Title

At Pacific Health Group, we are at the forefront of revolutionizing health and wellness through innovation, compassion, and community-driven care.

This is a highly field-based role supporting members directly in the community.

Support members participating in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance.

Conduct outreach and complete intake assessments for members in need of housing.

Build strong partnerships with housing providers, shelters, landlords, and community organizations to improve housing access and long-term stability.

Provide comprehensive, person-centered housing care management to a diverse panel of high-needs members (including individuals experiencing severe mental health conditions and substance dependencies).

Spend approximately 65% of your time in the field (home inspections, shelters, community settings).

Conduct in-person visits, assessments, and follow-ups.

Travel locally within county and surrounding counties.

Manage and coordinate the application pipeline for housing resources, including processing critical documents like Housing Deposit Services (HDS) packages and coordinating landlord allocations.

Participate in community outreach efforts including events, partnerships, and local engagement to build referral routes.

Navigate seamlessly and concurrently across multiple primary platforms.

Complete high-fidelity chart notes and clinical documentation in real-time following state guidelines.

This role requires independence, strong time management, leadership capability, and comfort working in fast-paced, community-based environments.

Successful housing placements and housing retention for eligible members.

Demonstrated continuous progression of member care through the care pipeline. This includes maintaining strong engagement with high-needs individuals, avoiding gaps in care, and successfully helping members meet their housing stabilization milestones.

Timely coordination of Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance.

Improved member health outcomes through housing stabilization and reduced barriers to care.

Member engagement and successful care coordination outcomes.

Timely and accurate documentation.

Ability to manage caseload independently and effectively, and keeping your caseload active and continuously growing through effective outreach and timely enrollment strategies.

Quality team support provided.

Strength of community partnerships and outreach engagement.

Compliance with program and regulatory requirements.

Is comfortable working independently in the field and remote environments.

Can manage complex caseloads and competing priorities.

Is a strong leader and team collaborator.

Is proactive, resourceful, and solution-oriented.

Thrives in fast-paced, community-based environments.

Enjoys engaging with the community and building relationships.

Is passionate about supporting high-acuity, underserved populations.

Detail-Oriented and enjoys multi tasking.

Embraces constructive feedback.

Proficient with high-volume documentation and enjoys keeping meticulous, complete records of every member touchpoint.

Comfortable and compassionate when working with complex individuals facing severe mental health challenges, and demonstrates strong emotional intelligence and proven de-escalation techniques during crisis situations.

Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws.

At Pacific Health Group, we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities. We believe that our strength lies in our diversity, and we are committed to building a workforce that reflects the varied communities we serve. Join us in a workplace where everyone's contributions are valued and respected.

Employment is contingent upon the successful completion of our pre-employment process, which includes a background check and the submission of all required documentation and new hire paperwork.

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that…