Problem Solving Specialist

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

A Problem-Solving Specialist supports families experiencing homelessness or at risk of housing instability by assessing their needs, identifying barriers to housing, and providing targeted problem-solving interventions. The role connects individuals and families to community resources, financial assistance, benefits, and supportive services while facilitating mediation and conflict resolution to help maintain stable housing. Responsibilities include case management, ongoing follow-up, advocacy, documentation, data reporting, and tracking program outcomes to ensure compliance with agency and funding requirements.

The specialist collaborates with cross-functional teams, participates in case conferences, and applies trauma-informed, strengths-based, and housing-first practices to support successful housing outcomes.

• Receive, review, and manage referrals from the Family Solutions Center (FSC).
• Conduct assessments to identify housing barriers, strengths, resources, and immediate needs.
• Provide problem-solving interventions for families experiencing homelessness or at risk of homelessness.
• Facilitate mediation and conflict resolution between clients, family members, and friends that can support keep the family stabilized.
• Connect participants to community resources, mainstream benefits, emergency assistance programs, and supportive services.
• Maintain accurate and timely documentation of client interactions, assessments, referrals, case notes and outcomes in applicable databases and case management systems.
• Monitor participant progress and provide ongoing follow-up to ensure successful resolution of housing crises.
• Track performance measures and program outcomes in accordance with agency and funder requirements.
• Participate in case conferencing and multidisciplinary team meetings to support coordinated care.
• Advocate on behalf of clients to reduce barriers to housing and services.
• Maintain knowledge of local housing resources, landlord engagement strategies, and homelessness prevention programs.
• Assist with outreach and engagement efforts to identify and support households in housing crisis.
• Perform other related duties as assigned.
• Collect and report program data in compliance with agency policies, grant requirements, and funder expectations.
• Participate in case reviews, staff meetings, trainings, and multidisciplinary case conferencing.
• Utilize trauma-informed, strengths-based, and housing-first practices when working with participants.

• Perform additional tasks, projects, and responsibilities as assigned by the supervisor

• Strong problem-solving, crisis intervention, and conflict resolution skills.
• Knowledge of homelessness services, housing navigation, and community resources.
• Ability to build rapport with diverse populations and work effectively with community partners.
• Excellent organizational, communication, and documentation skills.
• Experience working with vulnerable populations, including individuals and families experiencing homelessness.
• Ability to manage multiple referrals and priorities in a fast-paced environment.

• Maintain and execute confidential information according to HIPPA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required
• Use of a personal vehicle to travel between worksites and other…