Senior AI Agent Developer

Senior AI Agent Developer

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Senior AI Agent Developer to lead the design, development, and deployment of enterprise-scale AI agent ecosystems. This role focuses on creating sophisticated AI agents capable of autonomous decision-making, workflow orchestration, and business process automation.

The successful candidate will provide technical leadership while helping shape the organization's AI automation strategy and best practices.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

AI Agent Architecture & Development

• Lead the design and implementation of advanced AI agent solutions.
• Architect scalable agent-based systems and frameworks.
• Develop autonomous workflows and decision-making capabilities.
• Design multi-agent collaboration and orchestration models.
• Establish development standards and best practices.

Enterprise Integration & Automation

• Enable AI agents to operate effectively across enterprise environments.
• Integrate agents with business applications, APIs, and databases.
• Design workflow automation solutions that improve efficiency.
• Support enterprise transformation and automation initiatives.
• Develop reusable tools and agent capabilities.

Operational Excellence & Optimization

• Ensure AI agents perform reliably at scale.
• Monitor agent performance and operational metrics.
• Conduct testing, troubleshooting, and performance optimization.
• Improve reliability, scalability, and maintainability.
• Support deployment and production operations.

Governance, Security & Risk Management

• Implement responsible controls for enterprise AI agents.
• Ensure compliance with security and governance requirements.
• Assess risks associated with autonomous systems.
• Develop monitoring and audit capabilities.
• Support responsible AI deployment practices.

Leadership & Innovation

• Provide technical leadership and contribute to AI strategy.
• Mentor junior developers and engineers.
• Evaluate emerging AI agent technologies and frameworks.
• Drive innovation and continuous improvement initiatives.
• Contribute to organizational AI standards and roadmaps.

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Computer Science, Engineering, Artificial Intelligence, Information Technology, or related field.
• Minimum 5 years of software engineering experience.
• Proven experience developing AI agents, intelligent automation solutions, or AI-powered applications.
• Advanced Python programming and software architecture skills.
• Experience working with Large Language Models and Generative AI technologies.
• Strong understanding of agent orchestration, planning, reasoning, and memory systems.
• Experience integrating enterprise applications, APIs, and cloud services.
• Ability to design scalable, secure, and maintainable AI architectures.
• Experience mentoring developers and leading technical initiatives.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder engagement abilities.
• Experience operating within Agile software development environments.

Nice to Have

• Experience with CrewAI, Lang Graph, Auto Gen, OpenAI Agents, or similar frameworks.
• Experience implementing Retrieval-Augmented Generation solutions.
• Knowledge of vector databases and semantic search technologies.
• Experience with workflow orchestration and automation platforms.
• Familiarity with Docker, Kubernetes, and cloud-native deployments.
• Knowledge of AI governance and responsible AI practices.
• Experience building multi-agent systems.
• Advanced AI or cloud certifications.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may…