Dispatcher, Transportation

Hourly Rate: $23.75 - $31.82 with benefit package

Under general supervision, dispatches and schedules transit vehicles in accordance with established policies and procedures; provides direction and information to drivers regarding the timely routing of transit service; schedules and coordinates passenger trips including paratransit services; updates passenger locations/schedules and routes using computer aided software; and performs related duties as assigned.

Receives general supervision from assigned supervisory or management staff. Exercises no direct supervision over staff.

This is the fully qualified journey-level classification responsible for performing the full range of transit dispatch duties in all assigned areas. Incumbents are expected to work independently and exercise judgment and initiative within established guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from Operations Supervisor/Transit in that the latter serves as the first level supervisor and assigns, directs and reviews the work of operations staff.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Dispatches and schedules transit vehicles in accordance with established policies and procedures; operates a two-way radio system and/or phone system to dispatch transit vehicles and drivers.

Performs preparatory work at the beginning of each shift; assigns vehicles to drivers; distributes keys and tablet computers; coordinates repair work and vehicle substitution to maintain service levels; monitors and reports driver tardiness, attendance and situational occurrences to supervisors.

Directs drivers regarding the timely and efficient routing of transit services; troubleshoots navigation system issues and resolves operating problems.

Schedules and coordinates passenger trips, including Americans with Disability Act (ADA) complementary paratransit service; updates passenger locations/schedules and routes; may coordinate schedules and prepare recommended routes.

Uses a variety of automated systems in the course of work including computer aided software, and navigation and radio systems.

Receives and screens visitors and telephone calls, including customer inquiries or complaints regarding service; provides factual information which requires the interpretation of policies and procedures; maintains log of incoming customer calls, radio transmissions and other data; resolves problems or refers to higher level staff.

Advises staff and other concerned agencies of emergency situations, weather conditions, road closures and other matters.

Performs operations related administrative tasks; receives and verifies billing summaries and drivers’ paperwork to ensure accuracy and confirm that monies received are consistent with drivers’ paperwork; compiles statistical information, including ridership information, for funding purposes.

Operates a variety of office equipment including computers and specialized software relevant to work performed; may prepare and type a variety of schedules, reports, driver trip sheets, memoranda and correspondence.

Maintains a variety of office files, logs and records.

Assists in the driver route bid process through the preparation of route segments into runs and the description of these runs in a formalized regular process.

As operations necessitate, may serve as a Transit Operator and perform all duties assigned to that classification.

Performs related duties as assigned.

Public agency transit operations and services.

Methods and techniques of transit dispatching and scheduling.

Methods and techniques of day-to-day transit operations problem solving.

Geographic locations within El Dorado Transit's service areas.

Operational characteristics…