Fulfillment Operations Supervisor

We are seeking a Facility Supervisor for WSI Shipping Tree’s Fontana, CA warehouse to assist in leading our omnichannel fulfillment team (D2C and B2B). You will oversee employee schedules, personnel policies, and performance management. Address customer issues, assist in recruiting, and ensure effective team planning. Proctor meetings, oversee inventory processes, and maintain safety as the number one priority. This salary position will report to the Assistant Facility Manager.

• Manage schedules, including break times, timecards, PTO, and time in the Customer Portal.
• Oversee and assist in WSI Ops & personnel policies.
• Manage performance and ensure dock meetings occur.
• Handle customer-facing direct issue resolution.
• Ensure effective process, team planning, and sharing of days using operational best practices.
• Review weekly financial questions and document issues.
• Conduct monthly BPM meetings with other WSI Employees.
• Proctor and take notes for the weekly lead meeting.
• Oversee Inventory Cycle Counts and Physical Inventories.
• Ensure completion of all customer KPIs.
• Cross-train to cover direct supervision for other WSI areas as needed.

• Expert knowledge in receiving, putting away, wave planning, replenishment, picking, shipping, and troubleshooting.
• Fulfillment experience in managing a high volume distribution account, and managing priorities that vary.
• Experience utilizing a modern, full system-directed, task-driven, RF scanning environment - WMS system.
• Knowledge of maintenance, cycle counting programs, inventory control adjustments, research, and reconciliation.
• Ability to build, coach, and maintain a cohesive team.
• Ability to communicate clearly and concisely.

• Minimum 2 years of leadership experience.
• Minimum 2 years of experience in a warehouse environment.
• Powered Industrial Truck Certified (forklift, reach truck, order picker, walkie rider).
• Knowledge of Excel spreadsheets, database management, and analytics.

• Ability to use hands and fingers for computer keyboarding, and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.
• Required to wear Personal Protective Equipment (PPE) provided by the company.

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.

Equal Opportunity Employer
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