Splish Splash Group Sales

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

Each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are looking for a highly organized, customer‑service‑oriented strategic thinker who is tech‑savvy with excellent writing and speaking skills. The role involves delivering outstanding customer service and maintaining exceptional first impressions for both prospective and existing groups.

• Welcome groups to the park in a warm and friendly manner
• Assist group leaders and birthday contacts in a courteous manner with questions and complaints
• Utilize Point of Sale (POS) equipment to accurately record financial transactions
• Assist with the preparation and execution of group events, birthday parties, and special events hosted at Splish Splash
• Partner with Sales Manager and Food and Beverage Team on group and birthday party arrivals and headcounts
• Confirm group and birthday party visits by calling group leaders and maintaining a monthly calendar of upcoming group visits
• Manage, organize, and categorize all group visits through a shared Excel sheet
• Monitor all park communication including calls and radio traffic
• Maintain a clean Main Gate operation (wiping down counters, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Assist in other departments as needed
• All other duties assigned by leadership
• Pay Rate: $17.75 / hr.

• High School diploma, GED, or equivalent required
• 1+ years of related work experience in sales, marketing, or customer service role highly desired
• Experience with Salesforce a plus
• Previous amusement park, theme park, or waterpark experience a plus

Language:
Ability to read, write, and speak fluent English, Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with NY State Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must have reliable transportation to and from the scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high‑pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
• Must be comfortable speaking to all groups and birthday leaders
• Ability to use office technology and equipment, such as PC, software, copier, and telephone
• Ability to follow direction, multi‑task, and work as part of a team as well as independently

• Ability to sit, stand, walk, and remain on feet for long periods of time throughout the day
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, and heavily populated environments

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invitations to exclusive company‑sponsored employee events throughout the season