Splish Splash Guest Support Specialist

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Our Guest Support Specialist role is a fast‑paced customer service position that requires an upbeat and positive attitude toward customers. The role involves answering the main phone number and supporting the reception desk in a designated office or departmental setting.

• Greet all employees that visit the reception area in a friendly manner
• Provide exceptional customer service to all employees or guests by greeting them with a smile and assisting with their questions or concerns
• Answer incoming guest calls in a timely and professional manner.
• Utilize Park communications devices to relay relevant information to Safety, Security, or other team members or leaders
• Resolve any questions guests or employees may have, or direct them to the appropriate person
• Represent the Company well internally and externally convey a professional and positive image of the organization and business affiliates
• Respond and handle guest inquiries through website via Salesforce
• Assist with payment plan reconciliation and collections as well as refunds in conjunction with the Finance Team
• Perform a wide variety of administrative tasks and data entry
• Utilize general office equipment to perform various administrative tasks (telephones, PC, POS, credit card machine, camera, cash register, etc.)
• Assist with scheduling and timekeeping for assigned hourly employees
• Enter and receive Purchase Orders into Workday system
• Assist with Inventory Transfers in the Workday system
• Keep assigned reception and office areas neat, clean, organized, and sanitary
• Assist with reuniting guests with their lost belongings in Lost & Found
• Promptly elevate any maintenance issues, safety hazards, or emergencies to the proper authorities
• All other duties as assigned by leadership
• Pay Rate: $18.50 / hr.

• High School diploma, GED, or equivalent. Equivalent work experience will also be considered.
• 1+ years of administrative work experience preferred but not required.
• Previous phone or customer service experience is a plus.
• Previous amusement park, theme park, or waterpark experience is a plus.

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, professional attitude
• Must be proactive, a quick learner, and collaborate well in the workplace
• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
• Ability to use office technology and equipment, such as PC, software, and copier
• Ability to follow direction, multi‑task, and work as part of a team as well as independently

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to dust, dirt, and cleaning/laundry chemicals

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invitations to exclusive company‑sponsored employee events throughout the season