Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for the collection of outstanding accounts receivables from existing client base, including resolving customer billing issues and overall reducing receivable delinquencies.

Responsibilities

Essential functions of the job are listed below. Other responsibilities may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Description of Essential Job Functions

% of time spent on task

Reviews open accounts for collection and past due invoices to reduce overall receivables. Makes outbound collection calls in a professional manner, maintaining and improving customer relations. Mails correspondence to customers to encourage payment of delinquent accounts.

40%

Applies all accounts receivables, cash, checks, ACH, and Wire into the ERP system under the proper customer' accounts include Inter-companies.

30%

Researches and resolves deductions, disputes, discrepancies, and cash application issues include inter-companies.

10%

Manage/Review Customer Tax Certificate and upload it to Avalara (a 3rd party Portal) and run a customer campaign quarterly with some support from Avalara.

10%

Identifies root cause issues attributing to account delinquency and discussing with management team to improve processes and timely collection.

5%

Performs other duties as required to support the Accounting Department.

5%

Ensures compliance with and/or follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary.

n/a

Actively supports and participates in the safety program, both for self-protection and the protection of other employees, by reading and abiding by all requirements in the Safety Manual and Injury Illness Prevention Program (IIPP).

n/a

Carries out all responsibilities in an honest, ethical and professional manner.

n/a

Must be able to fulfill essential job function in a consistent state of alertness and safe manner.

n/a

Handles various other duties as delegated by the Financial Operations Manager.

n/a

Supervisory Responsibilities

n/a

Minimum Qualifications

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Knowledge

• Associate Degree in Accounting preferred, Bachelor's Degree in Accounting a plus
• Minimum of five (5) years of related experience in receivables/collections required
• Strong customer service experience required
• Strong attention to detail and highly organized required
• Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required.

Skills/Abilities

• Comfortable with interacting and working with all levels of customers, both internal and external; good interpersonal skills, team motivation and outgoing personality
• Excellent adaptability in a fast-paced environment with the flexibility and willingness to take on new tasks and projects
• Ability to speak and write clearly and accurately
• Attention to detail and accuracy
• Effective listening skills
• Multi-tasking capabilities
• Must have in-depth analytical and problem-solving skills.
• Must be able to use discretion and independent judgement.

WORKING Conditions

• Is required to work normal office hours (with some flexibility as per the below) Monday through Friday in the Office
• May occasionally work early morning/evenings/weekends

PHYSICAL DEMANDS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• This position is considered light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the employee sits most of the time, the job is rated for light work.
• Required to have close visual acuity to perform an activity such as: viewing a computer screen
• Frequently required to maintaining a static position, talking, hearing, seeing and repetitive motions.

WORK ENVIRONMENT

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• The work environment is typical office or administrative work. Work environment is not substantially…