Senior Account Operations Director

LOCATION Camarillo, CA (on-site, five days per week)

START DATE TARGET ASAP

Vangst is the employer of record for several thousand W-2 hourly employees working at client sites across multiple states. This role leads our largest single on-site operation: several hundred Vangst employees working every day across one client campus in Camarillo, California, spanning multiple departments and shifts.

We are hiring a Senior Account Operations Director to own that operation end-to-end: the client relationships on site, the Vangst management layer that runs the crews, and the daily performance of the workforce. You will report to executive leadership and run the account like a business.

This is a hands‑on operating role, not a desk role. You will lead from the floor. The single most important skill for this job is building and managing a management team: the supervisors and leads who run the crews are your product, and everything else follows from how good they are.

You do not need a staffing background to be considered. We care about what you have run, not the industry you ran it in. You do need to be someone who can hold a lot of moving parts and systems in view at once, because that is the job.

The on‑site management team

• Build, coach, and hold accountable the on‑site management layer: supervisors, leads, and site managers
• Develop frontline supervisors into real people‑managers, with a bench deep enough that the operation runs correctly whether or not you are standing there
• Set and enforce the floor‑presence standard: this team leads from the operation, not from an office
• Run the training calendar for site leadership: safety, systems, incident reporting, and client‑specific procedures

The client relationship on‑site

• Own daily relationships with the client’s site managers and department heads; know what they need before they have to ask
• Run the weekly business review and own every number in it
• Be the escalation point with the authority to act, and the judgment to know what has to go higher and how fast
• Deliver a weekly written scorecard covering hours accuracy, production against goal, incidents, exits, and open items

Workforce performance and daily operations

• Keep the operation staffed to plan: coverage, scheduling, call‑outs, and shift changes across multiple departments and shifts
• Manage to daily production goals by department, with published goal‑versus‑actual results
• Own workforce quality: performance standards, rating and coaching windows, and exits handled correctly through HR protocol
• Reduce voluntary turnover and build workforce consistency, so departments keep trained people instead of retraining every month

Systems, data, and account integrity

• Run the operation on data: attendance, reliability, production scorecards, and performance dashboards, and act on what they show
• Own hours and billing accuracy: timekeeping integrity, variance between our records and the client’s, and the audit trail behind any adjustment
• Keep the staffing engine honest end to end: requisitions, fill, onboarding gates, badging, assignment changes, and offboarding
• Partner with Vangst HQ on hiring pipeline, HR, safety, and compliance so the site never waits on headquarters

Compliance and safety on site

• Ensure no one reaches the floor without required training, screening, and site access complete
• Own the incident notification and reporting standard with the client’s safety and security team, including same‑day written reporting
• Partner with HR and Legal on employee relations, investigations, and California wage‑and‑hour realities in a live operating environment

What Success Looks Like

First 90 days: You know the operation and the client’s department heads by name, and they come to you early instead of escalating. The…