Technical Services Coordinator – Scientific Services

• Coordinate filter validation and E&L requests, project quotations, timelines, and follow-through
• Collaborate with Sales, Customer Service, and MTS Lab Scientists for a high-throughput lab serving internal and external customers
• Serve as liaison between MTS Microbiology, Analytical Chemistry, and Physical Lab departments
• Communicate extensively with pharmaceutical customers
• Become proficient with Meissner's product portfolio and customer base through training, independent study, and collaboration
• Interact with MTS scientists to understand job scope and team capacity
• Develop working knowledge of MTS support for customer filter validation requests
• Create project structures and timelines to prioritize projects and inquiries
• Maintain and organize lab customer correspondence, reports, and results files
• Monitor project progress across the team and facilitate project deadlines
• Administer the MTS Validations email inbox and respond to routine internal and external customer inquiries
• Communicate with pharmaceutical customers via Teams, email, and voice
• Identify process improvement areas and develop initiatives to enhance MTS processes

• Bachelor's degree from four-year college or university, preferably in science or engineering
• Experience with biotechnology / pharmaceutical operations desired
• 2+ years operations, project coordination, or project management experience with responsibilities spanning quality, technical, administrative, financial, contractual areas, or related field
• Strong aptitude to read, analyze, and interpret technical procedures
• Ability to apply common sense understanding to carry out written, oral, or diagram-form instructions
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment
• Excellent follow-up skills with customers, internal staff, and management
• Ability to provide over-the-top customer service to internal and external clients and act in their best interest
• Strong English-language written and verbal communication skills
• Proficiency with MS Office software including Outlook, Word, PowerPoint, Excel, and Adobe
• Proficiency in mathematical applications such as logs, fractions, percentages, ratios, and proportions

Demonstrates strong project coordination and management skills within biotechnology and pharmaceutical operations, with a focus on customer service and effective communication. Proficient in technical analysis and process improvement initiatives to enhance operational efficiency.

• Project Coordination
• Customer Service Excellence
• Technical Procedure Analysis
• MS Office Proficiency
• Biotechnology Operations Experience

• Project Management
• Quality Assurance
• Technical Analysis
• Mathematical Applications
• Process Improvement

• Excellent Communication Skills
• Strong Follow-Up Skills
• Ability to Manage Multiple Priorities
• Problem-Solving Skills
• Common Sense Understanding

• Biotechnology
• Pharmaceutical Operations
• Filter Validation
• E&L Requests
• Project Quotations

• MS Office
• Adobe
• Teams