Customer Service Representative

Fill Out This Short Application To See If We Are A Fit

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Be the Voice They Remember, The Excellence We Deliver!

As a Customer Service Representative, you’re the first impression—guiding calls, booking top-tier jobs, and supporting our techs with care and precision.

This onsite role is built for driven, results-focused pros who thrive in fast-paced environments.

Join a people-first team committed to raising the bar every day.

Position Overview

Hours:

• Full-Time - In-Office
• Part-Time is also available!
• Multiple Shifts Available
• Weekend Availability

Position Requirements

• 1+ year of experience in customer service and/or dispatch
• High school diploma or GED
• Full-time onsite availability
• Clear background check and drug screening
• Fluent in speaking & writing in English

Core Attributes:

• Enthusiastic & Engaged – Brings consistent energy and positivity to the team
• Exceptional Communicator – Clear, confident, and always aligned with our values
• Highly Proactive – Takes initiative without waiting to be asked
• Problem Solver – Thinks on their feet and thrives in dynamic environments
• Detail-Oriented – Notices the small things that others miss
• Team-Oriented – Supports teammates, technicians, and leadership without ego
• Tech-Savvy – Comfortable navigating CRMs, Google Workspace, and communication tools

• Manage all inbound leads (calls, web, text, chat) professionally; book appointments based on urgency, availability, and technician fit.
• Accurately log call details, maintain client/job records, and follow up on unbooked leads until resolved.
• Own the dispatch board—assign jobs based on skill, location, and timing; update schedules and communicate changes to clients and techs.
• Coordinate pre-job needs: ensure parts are ready, permits pulled, and jobs are pre-closed for efficient execution.
• Monitor performance metrics, follow SOPs, and continuously improve through training and feedback.

Culture: We value excellence, teamwork, inclusivity, and pride in service.

Service: Trusted experts delivering reliable, high-quality support.

Growth: Ongoing training and development to stay ahead.

Standards: Precise, professional, and protocol-driven work.

Working Conditions

️ Workplace: Clean, quiet, and comfortable office environment.

Disclaimer: By completing this form you give The Water Heater Company permission to contact you through email, phone, and text about current job openings.

About Us:

At The Water Heater Company, we're dedicated to nurturing the growth of our employees, fostering their skill sets, and propelling their careers forward. Our core belief in empowerment, coupled with an unwavering dedication to ensuring customer satisfaction, has not only driven the triumph of The Water Heater Company but has also solidified our reputation as an exceptional workplace.

Copyright 2025 THE Water Heater Company. All rights reserved.