Community Associate, Customer Service​/HelpDesk

Overview

Address: 803 Camarillo Springs Rd., 1st floor, Camarillo 93012. The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe.

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work-life balance and competitive benefits while growing your career path along the way.

As a Community Associate
, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive throughout the morning. You assist with requests such as changing a WiFi code, checking if a package has arrived, directions to meeting rooms, setting up projectors, and helping customers locate coffee. You ensure services are properly charged so invoices are accurate.

After a quick coffee break, you handle mail, respond to customers, and continue assisting with a variety of requests, including printing and invoicing. You may open a ticket in our service portal for issues such as a room being too hot. You also assist with planning and supporting upcoming events and networking activities in the center, including creating e-invites and posters for noticeboards.

At day’s end, you help wrap up meetings and ensure the center is tidy before leaving.

We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work-life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $20.21
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.