Lateral Public Safety Dispatcher

SALARY RANGE

Public Safety Dispatcher II: $36.95 – $51.73 per hour

Current base salary listed above does not include overtime pay.

Under general supervision, Public Safety Dispatcher II are the first Fire Department personnel to receive requests for assistance for fire and medical 9-1-1 emergencies. They must evaluate the type of assistance needed and dispatch appropriate public safety personnel by utilizing computerized 9-1-1 telephone system, computer-aided dispatch system, computerized radio system, and related database and computerized equipment; and perform related duties as assigned.

Public Safety Dispatchers are required to work mandatory overtime to fill unexpected or planned vacancies, and return to work when ordered during heightened or peak emergency activity.

Successful candidate will have a minimum one (1) year experience as a public safety dispatcher with another fire or police agency. The candidate will have a calm and focused demeanor, be able to multitask and manage high stress situations in a fast-paced emergency environment, and have the ability to communicate calmly, clearly and effectively with a diverse county population.

All Public Safety Dispatchers who possess an Emergency Medical Dispatcher qualification shall be eligible to receive an Emergency Medical Dispatch premium payment of $85.24 bi-weekly.

Night shift differential is calculated at the rate of five percent (5%) of the base pay for the eligible hours.

Some positions may be eligible for educational incentive. The incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions, based on completion of Associate's, Bachelor's or Master's degree that is not required by the classification.

Some positions may be eligible for bilingual incentive, depending on the MOA and the needs of the department.

Fire Protection District

Public Safety Dispatcher II

Public Safety Dispatcher II are represented by the Service Employees International Union and are eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for this or similar positions only, which is a Regular position. This recruitment will be used to fill multiple regular vacancies.

Opening date:
Thursday, February 26, 2026

Closing date:
Continuous

First review of applications:
Week of March 30, 2026 and subsequent reviews are contingent on vacancies since this is a continuous recruitment and may close at any time.

• Receives 9-1-1 and other emergency telephone calls for fire and medical emergencies. Determines the nature and location of the emergency; determines priority and enters information into the Computer-Aided Dispatch (CAD) system. Answers non-emergency calls for service, determines type of assistance required, and provides appropriate assistance as needed;
• Provides pre-arrival medical and fire instructions to callers utilizing established Emergency Medical Dispatch protocols and follows established protocols for Medical and Fire Priority Dispatch program;
• Simultaneously receives, keyboards, and transmits information to dispatch fire and emergency medical resources, including aircraft. Provides dispatching services for multiple agencies, following multiple agency dispatching protocols; determines appropriate personnel, apparatus and equipment to be dispatched using radio and/or computer systems; enters and updates information on computerized systems;
• Coordinates communications between multiple units, agencies and jurisdictions, including aircraft, responding to fire and emergency medical incidents. Simultaneously monitors and transmits on multiple radio channels and multiple transmitters; maintains contact with and monitors status of field units;
• Utilizes System Status Management protocols to ensure optimum geographic coverage through deployment of resources by type and availability; following multiple agency protocols: monitors…