Customer Service Representative - Aerospace

Customer Service Representative – Aerospace

Location:

Camarillo, CA. Onsite.

Hours:

8–5, Monday–Friday.

Salary range: $65,000 – $93,000 per year (general guideline; actual salary based on experience, qualifications, market, and business considerations).

• Serve as the primary source of contact for assigned customers, representing the voice of customers.
• Manage all aspects of the customer relationship and daily interactions.
• Support order management to ensure accurate and timely order processing and returns.
• Understand all executed contract terms for assigned customers through collaboration with the Contracts Team.
• Monitor existing contracts for compliance relative to delivery requirements.
• Develop and maintain customer-specific manuals and key contractual elements.
• Negotiate and manage changes in customer demand to ensure accurate flow‑down in support of on‑time delivery.
• Follow up on quotes and monitor quotes.
• Maintain knowledge and train others to navigate and manage customer schedules.
• Work closely with Accounts Receivable and customers for quick resolution to contested invoices and deductions.
• Know and apply all terms of Long‑Term Agreements for assigned customers; develop and maintain customer information documents for other team members’ use.
• Work closely with operations and supply chain to ensure customer on‑time delivery.
• Proactively monitor customer delivery schedules and track critical shortages; team with Supply Chain Management or Customer Logistic Service to expedite urgent customer needs.

Basic Qualifications:

• High‑school degree.
• At least 3 years of experience in customer service, contract administration, or related customer support.
• U.S. person (citizen, permanent resident, political asylee, or refugee) under ITAR. Legally authorized to work in the United States without sponsorship.
• Ability to use information or access to hardware subject to ITAR.

Preferred Qualifications:

• 4‑year accredited college degree.
• Previous experience supporting manufacturing products/customers.
• Previous aerospace experience.
• Experience with SAP and/or MFG Pro.
• Experience in a customer‑support role for technical products.
• Experience preparing quotes.
• Proficiency with ERP systems.
• Prior experience with customer portals.
• Proficiency with the Microsoft Office suite.
• Analytical skills and detail orientation.
• Ability to prioritize and execute multiple tasks efficiently; work on multiple projects independently.
• Ability to work on time‑sensitive projects, meet critical deadlines, and deliver commitments calmly and organized.
• Customer service skills and aptitude.

• Strong communication and interpersonal skills to support internal and external contacts in a multicultural environment.
• Demonstrated experience with SAP.
• Analytical skills and detail orientation.
• Ability to prioritize and execute multiple tasks efficiently; work on multiple projects independently.
• Ability to work on time‑sensitive projects, meet critical deadlines, and deliver commitments calmly and organized.
• Customer service skills and aptitude.

Eaton is an equal opportunity employer. Employment decisions are based on job‑related reasons; no discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, veteran status, or any other status protected by law.

Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered.

Eaton provides health and welfare benefits, retirement benefits, and paid and unpaid time‑off programs. Eligibility depends on location, date of hire, and collective‑bargaining agreements.