Customer Service Manager - Aerospace

Eaton’s IS AER ITD Aerospace division is currently seeking a Customer Service Manager – Aerospace. The expected annual salary range for this role is $112,000 - $130,000 a year.

Relocation assistance is available for a qualified candidate currently residing in the USA.

The Customer Service Supervisor will manage the Customer Representatives’ team to maximize customer satisfaction and performance. The supervisor will recommend staff actions, including selection and coaching, propose disciplinary actions, perform employee performance appraisals, and manage schedules and workload. This position also acts as a Customer Representative, managing business interactions and relationships with customers, achieving satisfaction, and ensuring delivery commitments are met.

The role interfaces with strategic customers, sales, planning, supply chain, operations, and quality to manage quotes, orders, deliveries, compliance, and contract obligations.

• Serve as the primary source of contact for assigned customer inquiries and represent the customer’s voice.
• Manage all aspects of the customer relationship and daily interactions.
• Support Order Management to ensure accurate and timely order processing and returns.
• Understand all executed contract terms for assigned customers through collaboration with the Contracts Team.
• Monitor existing contracts for compliance with delivery requirements.
• Develop and maintain customer-specific manuals and key contractual elements.
• Negotiate and manage changes in customer demand to support on‑time delivery.
• Follow up on quotes and monitor quote status.
• Maintain knowledge and train others on customer schedules and portals.
• Work closely with Accounts Receivable and customers to resolve contested invoices and deductions.
• Apply all terms of long‑term agreements for assigned customers and develop information documents for team use.
• Collaborate with operations and supply chain to ensure on‑time delivery.
• Proactively monitor delivery schedules and track shortages, working with supply chain and operations to expedite urgent needs.

• Manage the Customer Service Representatives team.
• Ensure compliance with Sales and Operations processes.
• Participate in rituals with key local interfaces (planning, supply chain, quality, sales, finance).
• Update work instructions as needed.
• Ensure representatives are adequately trained.

• Bachelor’s Degree from an accredited institution.
• 3+ years of experience in customer service, contract administration, or a related field.
• 1+ year of experience managing a team.
• U.S. person status as required by ITAR (U.S. Citizen, Permanent Resident, etc.).
• Legally authorized to work in the United States without sponsorship now or in the future.

• Bachelor’s Degree in Business or Marketing preferred.
• Experience supporting manufacturing products or customers.
• Experience with SAP and/or MFG Pro.
• Experience in a customer support role for technical products.
• Experience preparing quotes.
• Proficiency with ERP systems.
• Experience with customer portals.
• Ability to train others and work in a team‑oriented environment.
• Strong communication and interpersonal skills for internal and external contacts.
• Demonstrated MS Office proficiency.
• Analytical and detail‑oriented mindset.
• Ability to prioritize and execute multiple tasks efficiently and independently.
• Capability to handle time‑sensitive projects, meet deadlines, and deliver commitments calmly.
• Customer service skills and aptitude.
• Willingness to travel up to 10% of the time.

• Ability to train others and work in a team‑oriented environment.
• Strong communication and interpersonal skills for internal and external contacts.
• Demonstrated MS Office proficiency.
• Analytical and detail‑oriented mindset.
• Ability to prioritize and execute multiple tasks efficiently and independently.
• Capability to handle time‑sensitive projects, meet deadlines, and deliver commitments calmly.
• Willingness to travel up to 10% of the time.
• Customer service skills and aptitude.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered in accordance with local Fair Chance laws. Background checks occur only after a conditional job offer.

To request a disability‑related reasonable accommodation related to the job application or interview process, please contact the hiring contact via phone or email.