Customer Service Representative - Aerospace - Camarillo, CA

Customer Service Representative
- Aerospace

Eaton's IS AER ITD division is currently seeking a Customer Service Representative
- Aerospace. The expected annual salary range for this role is $65,000 - $93,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

* This role must report on-site at our Camarillo, CA location. Typical work hours are 8 - 5 pm M-F.

What you'll do:

The Customer Service Representative is responsible for managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.

• Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
• Manage all aspects of the Customer relationship and daily interactions.
• Support Order Management to ensure accurate and timely Order processing and returns.
• Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
• Monitor existing contracts for compliance relative to delivery requirements.
• Develop and maintain Customer specific manuals, as well as key contractual elements.
• Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
• Follow up on quotes and monitoring quotes.
• Maintain knowledge and train others to navigate and manage Customer schedules.
• Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
• Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member's use.
• Work closely with operations and supply chain to ensure Customer On-Time Delivery.
• Proactively monitor Customer delivery schedules and track critical shortages. Team with Supply Chain Management or Customer Logistic Service to expedite urgent Customer needs.