Customer Sales Representative

Overview

Precision Display Repairs (PDR), located in Camarillo, CA, has an opening for a Customer Service Representative. The role involves direct communication with customers via telephone and email to promptly address inquiries and resolve issues, ensuring overall customer satisfaction.

• Deal directly with customers as the first point of contact
• Follow up on customer inquiries
• Provide customers with product and service information
• Identify, research and resolve customer issues using the computer system
• Update customer information in the computer system as needed
• Verify shipped products are scanned out at the correct price in the computer system
• Advise Accounting via email of invoicing amounts for shipped products, along with a copy of the packing list
• Produce customer performance reports
• Assign Return Merchandise Authorization (RMAs) as necessary

• Knowledge of general office clerical procedures
• Strong computer skills with expertise in Microsoft Word, Excel, and Power Point
• Ability to regularly exercise sound judgment

• Exceptional communication skills to interact with customers and provide clear responses
• Strong customer service skills to ensure customers feel valued
• Patience and empathy to handle frustrated customers and provide effective solutions
• Problem-solving skills to identify issues and develop solutions promptly
• Technical knowledge to understand the product or service and guide customers through resolution steps
• Proficient computer skills, including Microsoft Office Suite, especially Excel
• Excellent verbal and written communication skills
• Some negotiation skills are a plus
• Strong organizational and interpersonal skills
• Attention to detail to ensure accuracy of purchase orders

High school diploma; AS in Administration a plus

At least two years of related customer service experience, customer-facing role, or related field preferred

None

Other duties may be assigned to support logistics, administrative roles, personnel, or projects as needed.

Physical Demands: May require sitting or standing for extended periods; frequent walking, bending, and reaching to shoulder level; occasional squatting, lifting, carrying, pushing or pulling up to 20 pounds; repetitive hand movement; eye-hand coordination and manual dexterity; corrected vision and hearing to normal range.

Equipment Operated: Ability to operate office machines and troubleshoot equipment problems.

Work Location: PDR facility in Camarillo, CA

Protective Equipment Required: None

Potential Hazards: Minimal; PDR is a non-hazmat company.

AA/EOE/M/F/V/D. This employer is an equal opportunity employer and encourages candidates of all backgrounds to apply.