Student Success Support Specialist

Description

Being conducted to establish an eligibility list from which regular appointments will be made; as such this recruitment may close at any time. Employees hired in this capacity are considered at will and do not accrue property interest in the assignment and are not eligible for benefits.

There is a temporary assignment at Ventura College's East Campus located in Santa Paula.

This pool will remain open until the temporary vacancy has been filled.

Under the direction of an assigned supervisor, provide services in support of students enrolling in college, retaining students pursuing educational goals, and assisting students in completing educational, career, or program/department goals.

• Serve as the initial point of contact and source of information for the department; screen and critically assess student needs; respond to inquiries, explain policies, and provide general information to students related to admissions, enrollment and registration, course placement, program requirements and student responsibilities; refer students requiring advanced guidance to a Counselor; schedule counseling appointments, as needed.
• Provide assistance to students with enrollment, registration, and transfer processes, including completion of appropriate paperwork (e.g., enrollment and transfer applications, and petitions); respond to questions and provide general assistance to students inputting abbreviated education plans; ensure individual education plans are input into appropriate software programs.
• Use established policies, procedures, guidelines, and rubrics to clear student prerequisites, inform students of appropriate course placement, provide information about equivalent courses across the District colleges, and calculate student GPAs for current and transfer students.
• Check for accuracy of program maps associated with Guided Pathways; input into appropriate software programs; provide students with program maps; serve as a direct point of contact for students participating in Guided Pathways success groups/completion circles.
• Receive, review, and process student forms, documents, and related records; request additional student information; identify and correct errors, as needed.
• Create and conduct workshops for a variety of topics including matriculation process, student orientation, and transfer processes for prospective, new, and continuing students.
• Serve as a resource for students on academic probation; provide workshops and other information to students regarding probation process.
• Coordinate assessments for students; provide input to others on special support services as necessary.
• Create, maintain, and retrieve student records; participate in the evaluation of student data and records for special projects and reporting.
• Participate in outreach activities to disadvantaged populations for the purpose of promoting student access to the college.
• Coordinate liaison activities between the college and various public and private agencies.
• Provide assistance to program faculty, counselors, coordinators, and administrators with the development and implementation of special projects and college-wide programs and services; develop and maintain special programs as assigned.
• Provide assistance to students related to accessing student services such as attending events and workshops, requesting accommodations, accessing materials, and locating information regarding transfer and career inquiries; direct students to a variety of information and resources as needed for educational planning and other appropriate programs (e.g., Library and Learning Resources Center, Financial Aid, etc.).
• Respond to inquiries and provide technical information regarding forms, documents, schedules, courses, guidelines, requirements, processes, laws, codes, rules, regulations, policies, and procedures.
• Create, maintain, and update academic flyers, pamphlets, worksheets, and other materials used for marketing, orientation, and other workshops for current students.
• Assist with updating department website content; maintain department social media accounts.
• Serve on a variety of campus and District committees;…