Outreach and Student Success Coordinator - ADN​/RN to BSN Program

Outreach and Student Success Coordinator - ADN/RN to BSN Program

Job no: 560664
Work type: Staff
Location: Channel Islands
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Part Time, Student Services

Extended University

Student Services Professional II

** Temporary/Part-Time Position - 20 Hours Per Week **

RESPONSIBILITIES & DUTIES:

• In collaboration with EU staff and nursing faculty, plan, coordinate, and participate in outreach activities with hospitals, community colleges, and regional partners, with a focus on the Allan Hancock College relationship.
• Lead outreach and recruitment events specific to Allan Hancock College campus for current students and alumni, maintaining strong partnerships with faculty, staff, and nursing advisors.
• Represent the university at community events, health-care partner meetings, and information sessions, supporting events for the ADN/RN to BSN program.
• Respond to and track inquiries from prospective students through admissions; maintain accurate records of contacts and follow-ups in coordination with EU admissions staff.
• Provide individualized advising and information to prospective and current students regarding admission, transfer pathways, and program requirements.
• Complete admissions processes and support enrollment for the ADN/RN to BSN program, following campus policies and maintaining accurate data collection and records for admissions decisions.
• Support new-student orientation and onboarding, ensuring students are well-informed and connected to campus resources.
• Coordinate and participate in on-site or virtual events designed to promote student success and engagement through the student life cycle.
• Use professional judgment and initiative in procedures, communication, and student-support strategies.

Collaboration and Program Support

• Work collaboratively with the Nursing Program Chair, Assistant Chair, and faculty to align outreach and customer success support strategies.
• Partner with Extended University admissions staff and the EU Nursing Support Coordinator and EU Student Success Team to ensure continuity across recruitment, admission, and enrollment phases.
• Prepare reports and summaries of outreach, admissions, and student-tracking data to inform program planning, aligned to the Allan Hancock partnership priorities.
• Ensure compliance with university policies and maintain professional standards in all communication and representation.
• Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of students.
• Capacity to work independently with minimal supervision and collaboratively while exercising sound judgment and discretion.

REQUIRED QUALIFICATIONS:

Minimum Qualifications

Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience that demonstrates successful application of required knowledge and abilities may be substituted for education on a year-for-year basis.

Experience: Equivalent to two years of professional experience in student services or a related field. A master’s degree in a job-related field may be substituted for one year of this experience.

PREFERRED QUALIFICATIONS:

Experience:

• Experience in student advising, recruitment, or outreach within higher education.
• Familiarity with community-college partnerships, articulation agreements, and nursing/health-care education pathways.
• Experience supporting adult learners, transfer students, or working professionals.
• Strong communication, organization, and presentation skills.
• Commitment to student success.

Knowledge, Skills, and Abilities

• Preferred experience and knowledge of student-services practices, procedures, and activities related to outreach, recruitment, advising and admissions.
• Professional communication skills, both written and verbal, and maintain cooperative working relationships with students, staff, faculty, and community partners.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to…