Field Service Engineering Team Lead

Field Service Engineering (FSE) Team Lead

As part of our dynamic Product Engineering team, the FSE Team Lead will play a critical role in ensuring equipment is installed, maintained, and repaired efficiently and effectively at customer sites. The position guarantees all service activities meet Meissner’s high standard of quality and customer satisfaction, leading a team of skilled professionals in servicing technical clients in the bio-pharma and pharmaceutical spaces.

• Leads by example and provides direction, inspiring team members to provide solutions to customers and deliver the highest quality service.
• Guides a team of Field Service Engineers and ensures all customer site visits are fulfilled.
• Performs factory and site acceptance tests on equipment, including training of customer personnel on operation of equipment and devices.
• Generates service, problem and resolution reports for technical service provided.
• Works with engineering to generate product documentation, operating manuals, recommended spare parts lists, and recommended preventative maintenance procedures.

• Bachelor’s degree (or equivalent) in a technical field, or equivalent experience.
• Minimum of 5 to 7 years of working experience in a similar position preferred.
• Minimum of 2-3 years of leadership experience.
• Excellent analytical and problem-solving skills.
• Familiarity with computer aided design (CAD) is highly preferred.

• Full Medical, Dental, and Vision coverage with HSA Employer Contributions for eligible plans.
• Additional perks: HQ onsite full gym, ultramodern coffee bars, free EV charging stations, employee discounts.
• 401(k), profit sharing, and 401(k) advisory services.
• Company-sponsored life insurance.
• Employee assistance program.
• Paid time off, paid holidays, and anniversary holiday.

This position may require you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.

Meissner is proud to be an Equal Opportunity Employer.

US BASE PAY SCALE $98,300 - $125,800. The base pay scale for this role is what Meissner reasonably expects to pay, although actual pay may vary depending on experience.