Accounting Operations Manager

Description

The Accounting Operations Manager is responsible for overseeing and optimizing the day-to-day transactional accounting functions of the organization. This role owns Accounts Receivable (AR), Accounts Payable (AP), Cash Application, and Expense Reporting — ensuring accuracy, timeliness, and compliance across all areas. The ideal candidate is a detail-oriented leader who thrives in a fast-paced environment, builds strong cross-functional relationships, and continuously seeks to improve processes and internal controls.

Accounts Receivable (AR)

• Manage the full AR cycle, including invoicing, collections, dispute resolution, and customer account reconciliations.
• Oversee timely and accurate issuance of customer invoices and credit memos in accordance with company policies.
• Monitor aging reports and proactively manage past-due balances; accelerate collection issues as appropriate.
• Establish and enforce credit policies and customer payment terms in coordination with Sales and leadership.
• Prepare and report on AR KPIs, including DSO (Days Sales Outstanding), aging buckets, and bad debt reserves.

Accounts Payable (AP)

• Oversee the end-to-end AP process, including invoice receipt, coding, approval routing, and payment disbursement.
• Ensure accurate and timely processing of vendor invoices, ACH payments, wire transfers, and check runs.
• Maintain vendor master data integrity and manage vendor onboarding documentation, including W-9s and ACH authorizations.
• Monitor and enforce AP policies to maintain strong internal controls and segregation of duties.
• Manage month-end AP close activities, including accruals, account reconciliations, and aging review.
• Build and maintain strong vendor relationships and resolve invoice discrepancies efficiently.

Cash Application

• Oversee daily cash application processes, ensuring all incoming payments (checks, ACH, wire, credit card) are posted accurately and timely.
• Manage unapplied cash and short-payment research; partner with AR team and customers to resolve discrepancies.
• Reconcile daily bank deposits and cash receipts to the general ledger.
• Identify automation opportunities within the cash application workflow to improve speed and reduce manual effort.
• Support month-end close by ensuring all cash receipts are applied and reconciled prior to close deadlines.

Expense Reporting

• Manage the company’s expense reporting program, including administration of the expense management platform.
• Enforce compliance with the corporate travel and expense (T&E) policy and communicate policy updates.
• Review and audit expense reports for policy compliance, appropriate approvals, and receipt documentation.
• Process timely reimbursements and corporate card reconciliations.
• Analyze expense trends and provide reporting to Accounting Leadership; flag anomalies or policy violations.

Leadership & Cross-Functional Collaboration

• Lead, mentor, and develop the AR, AP, Cash, and Billing staff; set clear performance expectations and provide ongoing coaching.
• Partner with the Accounting Manager and VP of Finance on month-end and year-end close activities.
• Collaborate with IT, Sales Operations, and HR on system integrations and cross-departmental process improvements.
• Support internal and external audits by providing documentation and reconciliations related to AR, AP, cash, and expenses.
• Drive continuous improvement initiatives to enhance efficiency, scalability, and accuracy across all areas of responsibility.

Requirements

Education & Experience

• Bachelor’s degree in accounting, Finance, or a related field or Relevant experience to the role Required.
• Demonstrated expertise in AR, AP, cash application, and expense management.
• Experience with ERP systems (e.g., Net Suite, SAP, Oracle, Microsoft Dynamics) required.
• Proficiency with expense management tools (e.g., Concur, Expensify, Certify) strongly preferred.

Skills & Competencies

• Strong understanding of GAAP and internal controls related to transactional accounting.
• Exceptional attention to detail and ability to manage high-volume transaction environments with accuracy.
• Proven leadership skills with the ability to motivate, develop, and hold a team accountable.
• Excell…