Manager, IT Services & Support

Manager, IT Services & Support

Full-time Regular Management Camarillo, CA, US

30+ days ago Requisition

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively not only in the workplace, but in our community and environment!

With rapid growth comes opportunity. We are looking for a Manager, IT Services & Support, to join our team in Camarillo! This is a full-time, exempt position.

• Provides day-to-day leadership and operational management of the IT Service Desk and is responsible for managing Service Desk operations. Assigns, prioritizes, and reallocates work to ensure timely resolution of incidents and requests, appropriate coverage, and adherence to defined service levels. Monitors and manages ticket queues, escalations, and service performance to ensure consistent and reliable delivery of support.
• Provides direct technical directions to Service Desk staff during critical outages. Actively participate in troubleshooting and resolution efforts as needed to restore service and maintain operational stability. Reviews all Root Cause Analyses (RCA) and corrective actions following major incidents. Ensures the team moves beyond “quick fixes” to implement permanent solutions that prevent reoccurrences.
• Develops and enforces a global service strategy to ensure the user experience is seamless and consistent, regardless of geographical location.
• Acts as the primary point of contact for high-priority incidents that threaten global service quality. Translates technical telemetry and incident data into actionable insights and reports for IT management, highlighting trends and areas for infrastructure improvement.
• Coordinates with vendors and internal IT pillars to ensure the Service Desk has the tools and information needed to support emerging technologies.
• Oversees endpoint and end-user computing standards, including device provisioning, lifecycle management, compliance, and security posture. Ensuring alignment with established IT standards and security policies related to Windows systems, Intune, Autopilot, Microsoft 365, and endpoint protection tools. Coordinates with Infrastructure, Networking, and Security teams to plan and implement changes, improvements, and remediation activities.

• Bachelor’s Degree in Computer Science, Information Technology or related field required.
• Minimum of five (5) years of experience in IT Support or Systems Administration required.
• Minimum of three (3) years of supervisory experience managing direct reports required.
• Expert-level knowledge of the M365 suite, including Outlook, Teams, One Drive, and SharePoint.
• In-depth experience with Entra  (formerly Azure AD), including Conditional Access policies, SSO, and MFA.
• Hands-on experience with Microsoft Defender for Endpoint or similar EDR/XDR tools to investigate alerts and isolate compromised devices.
• Proficiency with Microsoft Intune (Auto Pilot, Configuration Profiles, Compliance Policies) for global device standardization.
• Demonstrated knowledge of Windows 10/11 operating system internals, including event logs, drivers, user profiles, registry, imaging, and performance analysis.
• Microsoft 365 Certified and Microsoft Security Operations Analyst (SC-200) Certified required.
• Experience with Power BI, Excel, or ITSM analytics required.
• Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required.

$ - $ base salary DOE

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