IT Systems Specialist

Johanson Technology Inc. (JTI) is looking for an IT Systems Specialist, the IT Systems Specialist is a pivotal member of the IT Team, with the primary responsibility of delivering technical support to end users. This role involves troubleshooting and resolving a wide range of hardware and software issues. The IT Systems Specialist will leverage their IT skills to support Johanson Technology's employees and systems

JTI has over thirty years' experience specializing in the design, manufacture and sales of high-quality Power and RF ceramic chip capacitors, inductors, and Integrated Passive Components into the global electronics market.

Hourly Rate (Non-Exempt): $26.00 - $31.00 per hour (DOE)

Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.

Required

Education and Experience:

• High School Diploma or GED.
• At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel.
• At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components.
• At least one (1) year of experience configuring networked devices to be used on a TCP/IP network.
• At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
• Configuring apps and working with advanced settings on smartphone OSes such as iOS and Android.
• Proficiency in documenting support activities, incident reports, and solutions for future reference.

Preferred

Education and Experience:

• An Associate's and/or Bachelor's Degree in Information Technology or a related field.
• Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data.
• Knowledge of scripting languages such as Power Shell and Python for automating routine IT tasks.
• Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified:
  Identity and Access Administrator Associate (Exam SC-300).
• Configuring and deploying Avaya VOIP desk phones.
• Supporting IT equipment in a manufacturing environment.
• Communicate in Spanish

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage Microsoft Entra  and groups, Exchange Online mailboxes, and SharePoint site permissions
• Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance
• Follow IT documentation and procedures to ensure accurate task completion
• Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution
• Support IT service rollouts, decommissioning projects, and infrastructure changes
• Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches
• Deploy ethernet cabling from patch panels to wall mounts and networked devices
• Configure VPN client software and provide remote user support
• Coordinate with HR and department managers on employee onboarding and offboarding processes
• Manage helpdesk tickets to completion and elevate issues when necessary
• Configure and troubleshoot Android and iOS mobile devices
• Setup, configure, and maintain workstations while tracking IT asset inventory
• Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams
• Diagnose and maintain factory machine computers including legacy Windows systems (95, 98, NT, 2000)
• Maintain clean and organized work areas
• Perform additional duties as assigned

Physical and Mental Demands:

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and…