Tier 2 NSC Technician – Network Support

Requirements

• High school diploma or GED is required.
• Associate degree in Networking, IT, or equivalent practical experience is preferred; two or more years of related experience is an advantage.
• Relevant certifications such as CompTIA Network+ or CCNA are a plus.
• Previous hands‑on support experience with routers, switches, and wireless systems is required.
• Intermediate understanding of networking fundamentals, including TCP/IP, the OSI model, routing, and related concepts.
• Experience configuring radio technologies and devices such as Ubiquiti, Cambium, and Mikro Tik.
• Working knowledge of LAN/WAN environments, VLANs, gateways, and routing protocols.
• Proficiency with Windows operating systems and Microsoft Office applications.
• Familiarity with monitoring platforms such as Zabbix or Solar Winds.
• Strong written and verbal communication skills.
• Ability to juggle multiple priorities in a fast‑paced, high‑pressure setting.
• Excellent attention to detail and a strong problem‑solving approach.
• Team‑oriented mindset with a customer‑first focus.
• Typing speed of 40+ words per minute.

Responsibilities:

• We provide technical support to clients and internal teams through cases, email, chat, and phone.
• We create and update accurate records in our internal ticketing systems.
• We troubleshoot VoIP and internet connectivity problems.
• We provision and configure CPE devices, radios, and routers.
• We perform intermediate configuration adjustments and firmware upgrades.
• We support field technicians during new installations and troubleshooting work.
• We monitor network performance and health using tools such as Zabbix and Solar Winds.
• We carry out Layer 1 through Layer 3 diagnostics to resolve routing, addressing, and connectivity issues.
• We make OSPF routing changes and help troubleshoot MPLS issues at a basic to intermediate level.
• We conduct wireless frequency scans and analyze results to improve radio performance.
• We escape complex or unresolved issues to Tier 3 support.
• We assist with network audits, inventory management, and compliance documentation.
• We follow and contribute to Standard Operating Procedures and Methods of Procedure.
• We participate in an on‑call rotation, including nights, weekends, and holidays.

We are Geo Links, and our Network Support Center team is based in Camarillo, California in an onsite, full-time role. We operate in a fast-paced, dynamic environment where this Tier 2 NSC Technician position supports the health of our tower‑side and customer premise equipment while partnering closely with field teams and helping resolve escalated customer issues. We offer multiple shifts, including 7:30am to 4:00pm and 2:00pm to 10:30pm, and the position is paid hourly at $22.00 to $25.00.