IT & Business Systems Manager

Description

We are looking for a hands‑on IT and Business Systems Manager to lead day-to-day technology for our team at Rently and to oversee our core business platforms. This is a broad role for someone who is equally comfortable resolving a deskside issue and sitting with different departments to decide whether a system change is worth making.

You will manage IT operations for U.S Rently employees and direct the administration of Salesforce and Net Suite through the specialists who own those platforms. You do not need to be a Salesforce or Net Suite expert; you need strong IT-management instincts, sound business judgment, and the curiosity to learn why a process works before you change it. The role reports to the Senior Director of Operations, whose team also oversees Legal, Revenue Operations, Deal Desk, and Billing Operations so the technology decisions you make are business decisions.

We use AI extensively, including an agent that already resolves most first‑tier support requests, and you will be the escalation point who extends that automation.

Own the technology experience for our Rently staff and keep it running smoothly.

• Deliver hands‑on deskside support and manage onboarding, offboarding, access, and licensing for approximately Rently US employees, collaborating with our IT counterparts in India and China who administer their own regions.
• Own the Halo ITSM ticket queue, monitoring trends, setting priorities, and driving issues to resolution.
• Serve as the escalation point above our AI‑assisted first‑tier support, and continuously improve the runbooks and automation behind it.
• Administer the core stack, including Google Workspace, Jump Cloud single sign‑on, Sentinel One, and Mac and Windows endpoints.
• Manage office and conference‑room technology.

Direct our Salesforce and Net Suite platforms through their administrators, and help the business decide what to build.

• Manage the Salesforce and Net Suite environments through their subject‑matter experts.
• Own the intake process for system requests. Evaluate each request on business impact and the problem it solves, and be willing to recommend against changes that do not earn their cost.
• Determine the right tool for each need, Salesforce, Net Suite, or a purpose‑built internal application, and present a clear recommendation.
• Help the administrators prioritize their queues and keep data flowing cleanly between the CRM and the ERP.

Manage the commercial and compliance side of our systems.

• Own vendor relationships, contract reviews, and renewals; audit usage and right‑size licenses and spend before each renewal.
• Enforce the company's AI governance policy, maintaining the set of approved tools and the technical controls that keep unapproved tools out, and help shape that policy with the Director of Operations.
• Support the company's SOC 2 and ISO 27001 / ISO 27701 compliance efforts.

• 4+ years managing IT or end‑user support, including time as a manager or team lead.
• Strong, active technical skills with direct, non‑delegated experience resolving deskside support and endpoint issues.
• Experience owning the SaaS stack at a cloud‑first company that runs without a traditional data center.
• Proven experience administering Google Workspace and identity/SSO solutions (Jump Cloud, Okta, or similar).
• Ability to analyze request ROI, defend trade‑off decisions, and scale back or decline low‑value projects with clear, data‑driven reasoning.
• Clear written and verbal communication that bridges technical constraints and business needs.

• Practical, hands‑on use of AI in your work, diagnosing, automating, or building.
• Comfort building…