Business Development Representative

Wage band range $75,000.00 - $ annually. However, starting pay is ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Under the direction of the Director of Communications, the Business Development Representative is responsible for promoting the mission, quality, and breadth of services offered through Camino a Casa and Camino Education. This role focuses on building and maintaining relationships with referral sources, educating community partners about available residential and outpatient programs, and supporting a strong and consistent referral pipeline in collaboration with the Admissions team.

The Business Development Representative serves as a key connector between Casa Pacifica and external referral partners, including school districts, SELPAs, hospital systems, private physician practices, and other community stakeholders. The goal is to strengthen referral relationships, ensure a competitive presence in the market, and support positive outcomes for youth and families served.

• Research, identify, and conduct outreach to potential referral sources to establish and grow referral relationships with Casa Pacifica residential and outpatient programs.
• Develop and maintain awareness of referral pipeline opportunities and gather relevant information to assess referral fit and potential.
• Maintain ongoing communication with referral partners to strengthen relationships and support continued engagement with Casa Pacifica services.
• Coordinate closely with the Admissions team to ensure smooth transitions of referral inquiries and appropriate hand‑offs.
• Maintain accurate and timely documentation of all outreach, referral contacts, and engagement activity in the CRM system.
• Schedule and conduct networking meetings, presentations, and in-service trainings with referral sources (hospitals, private practice therapists) and community partners.
• Attend community networking events and professional gatherings to represent Casa Pacifica and educate stakeholders about services.
• Conduct timely follow‑up with referral sources and conference contacts within ten (10) business days to reinforce engagement and support relationship development.
• Gather and share real‑time market intelligence from in‑service trainings, conferences, and outreach activities, translating feedback from referral sources into actionable insights.
• Develop outreach materials, presentations, and other tools to support business development efforts in collaboration with internal teams.
• Prepare monthly reports, weekly updates, and participate in daily/weekly admissions and team coordination calls as assigned. Participate in internal meetings with leadership to review outreach progress, challenges, and opportunities for improvement.
• Contribute to the development and execution of outreach and marketing plans aligned with organizational goals.
• Recommend improvements to outreach and referral processes to strengthen efficiency, streamline coordination, and improve responsiveness across Admissions and partner systems.
• Accurately represent the goals and activities of the department both internally and externally.
• Complete other duties as requested.

Qualifications required
:
Position requires staff must be at least 21 years of age. Completed and cleared Livescan, criminal statement, health screening with TB test. Must undergo a one‑hour training that reviews mandatory reporting requirements as per Child Abuse and Neglect Reporting Act (CANRA). This training takes place during pre‑service orientation and periodically thereafter.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience
:
Six years of sales or marketing experience within the healthcare industry, preferably in the psychiatric or mental‑health field.

Credentials
:
Community First Aid and Cardiopulmonary Resuscitation (CPR) certification, preferred.

Other skills and abilities
:
Demonstrates a strong understanding of child…