Customer Success Representative

Responsibilities

• The Customer Success Representative works with a passionate team whose focus is to understand the customers needs and requirements.
• Reporting to the Inside Sales Manager, this position is responsible for providing support to our Key Account Managers and existing clients in the pharmaceutical and biotechnology industries.
• Perform outbound calls/emails and assist in managing existing business and generating new sales.
• Proactively contact customers using the phone and emails to gather information, assist in the onboarding process of new clients and assist in the increase of sales.
• Assist Key Account Managers in meeting sales targets and ensure growth in assigned market or customer segments.
• Assist in managing the entire sales process for the product lines, target accounts and sales opportunities.
• Engage with existing customers, guiding customers to the product solution that best meets their needs, coordinating with internal resources to address customer questions/objections, providing budgetary pricing, creating and submitting individualized quotes, negotiating, overcoming obstacles and closing the sales process through the point of order receipt.
• Work collaboratively with key account managers to develop and execute programs to support the growth strategy of the company.
• Support in establishing new customers and growing existing customer accounts.

• Associate’s Degree from college or technical school and/or 3‑5 years related experience and/or training in sales or customer service; or equivalent combination of education and experience.
• Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
• Strong ability to identify customer needs, obstacles to the sales process and solutions using company products and services.
• Outstanding listening, verbal and written communication skills.
• Strong interpersonal skills with ability to communicate effectively with a wide range of customer personality types.

• Associate’s Degree