Fiber Network Field Technician

Job Title:

Fiber Network Field Technician

Location:

295 N SUNRISE WAY, PALM SPRINGS, CA 92262

Union: CWA 9575 - CBA 004

Hiring Manager:
Ana Barragan

Wage Range: $24.74 - $46.70 per hour

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer‑serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but are not limited to, installation and maintenance of voice, data, and video equipment and/or service at the customer premise, in addition to providing revenue‑enhancing offers to the customer.

Perform other duties as required.

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers and set‑top boxes; may assist with installation of PC software and ensure proper configuration of the customer’s PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable such as Cat 5E and coaxial cable.
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Interfaces with customer to negotiate the placement of equipment; may assist with account registration, e‑mail, and web access, and train the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow‑up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effectively solves problems where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Service Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.
• Per company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, which is inclusive of clothing and with proper footwear.

• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Experience – Management will designate the experience level for each vacancy.
• First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II, or who possesses the equivalent experience.
• Second consideration will be given to an individual who in the last ten years has successfully held the position of Customer Service Technician I, II, III, or Special Equipment Installer, or who possesses the equivalent experience.
• Third consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer‑Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possesses the equivalent experience.
• Fourth consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possesses the equivalent experience.
• If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.
• Medical – No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals.
• Must possess, at time of appointment, a valid California class "C" driver’s license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with a standard (manual shift) transmission.
• Legally required Criminal Records Check – Employee will…