Software Support Technician

We are looking for a highly motivated individual to serve as a Software Support Technician. The role involves working closely with end users and the software development team to troubleshoot and resolve software support issues, diagnosing root causes, and documenting solutions for future reference.

• Help resolve issues and provide technical assistance for end‑users who are using our manufacturing and ERP software solutions.
• Provide input on new software features and act as an end‑user advocate.
• Respond to online and phone support requests from our end‑users.
• Gather information for analysis and document detailed information, processes, and resolution requirements for reported issues.
• Test and verify corrections with end‑users to ensure corrections meet business requirements.

This is an on‑site role based out of our headquarters in Camarillo, CA.

• AS Degree in Computer Science or Information Systems is desirable.
• 1–2 years of desktop or software support experience is strongly desired; experience in a manufacturing environment is preferred.
• Excellent team player with strong written, oral and interpersonal communication skills with both non‑technical and technical co‑workers.
• Ability to multitask and independently solve complex issues.
• Highly motivated and driven by a desire to solve difficult problems and learn new technology.

Don’t meet every single requirement? Apply anyway.

• Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans.
• HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts.
• 401(k), Profit Sharing, 401(k) Advisory Services.
• Employee Assistance Program.
• Paid Time Off, Paid Holidays, Anniversary Holiday.

Occasional work may be done in an ISO Class 7 cleanroom environment. Powder‑free gloves, face masks, hairnets, gowns, and shoe covers must be worn. Because smokers shed particles that can damage our products, only non‑smokers are permitted to enter or work in the cleanroom. The successful candidate must be a non‑smoker.

Ready to make an impact? Let’s talk.

Meissner is proud to be an Equal Opportunity Employer.

$26.00 – $31.00/hr

The base pay scale for this role is what Meissner reasonably expects to pay for the position; actual pay may vary from this scale depending on an applicant’s experience.