ServiceNow Lead

Summary

The Service Now Technical Lead (GRC/IRM), in collaboration with the Service Now Architect, is the senior technical authority responsible for the architecture, delivery, and long-term health of our risk and compliance solutions. You will translate complex regulatory requirements and enterprise risk strategies into scalable, secure, and automated workflows. This is a hands‑on leadership role that sits at the intersection of high‑end engineering and corporate governance.

• Lead the technical design and implementation of Service Now GRC/IRM modules, including Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Management (BCM)
• Build and oversee automated indicators, control testing workflows, and evidence collection processes to reduce manual intervention and improve audit readiness
• Define and enforce coding best practices specifically for IRM data models, ensuring solutions are upgrade‑safe and aligned with the Service Now CSDM (Common Service Data Provider) framework
• Design secure integrations between the GRC suite and external data sources (e.g., Azure AD, Bit Sight, Security Operations, and Financial systems) to provide a real‑time view of the firm’s risk posture
• Mentor a team of developers in GRC‑specific configurations, including Advanced Risk Assessments, PA (Performance Analytics) for risk dashboards, and UI Builder for executive reporting
• Be a bridge between Technology, Information Security, Legal, and Internal Audit to translate “legalese” and policy into functional technical requirements
• Manage technical debt within the GRC scope, driving proactive performance tuning and ensuring the platform scales with our international growth

• 7+ years of experience in Service Now development and platform engineering
• 3+ years of deep technical expertise specifically within the Service Now GRC/IRM ecosystem
• Lead technical teams through complex, multi‑module implementations
• Advanced proficiency in Service Now scripting (JavaScript, Glide), Flow Designer, Integration Hub, and the IRM/GRC Metadata structure
• Experience with risk frameworks (NIST, ISO, COBIT, or SOC2) and how they map to technical controls within Service Now
• Certifications:
  
  Service Now CSA and CAD required; CIS‑Risk and Compliance or CIS‑Vendor Risk Management is preferred
• Explain complex technical risk architectures to non‑technical stakeholders (Audit, Legal, and Executive Leadership)

Pay rate range: $180000.00 - $210000.00 yearly.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.