Technical Support Representative - Enterprise & Desktop

The Tech Support Specialist resolves technical issues for business customers using Logitech’s enterprise desktop products and software. This role supports Tier1 escalations and provides guidance to Tier1 staff.

• Diagnose and troubleshoot software, connectivity, and hardware issues via phone, email, and remote tools.
• Resolve escalated support tickets from the Tier1 team.
• Assist Tier1 support staff by providing guidance to prevent further escalation.
• Provide ad‑hoc feedback on trends, new issues, and voice of the customer.
• Support related projects during periods of low technical support volume.

• At least 3years of experience in a technical support role, including 1year of remote support via phone.
• Proficiency with Windows, MacOS, Bluetooth, wireless, and USB product support.
• Experience supporting software used with hardware devices.
• Experience supporting enterprise (B2B) customers is a plus.
• Fluent in written and spoken English.

• Rapid learning and communication of new technologies.
• Strong knowledge of USB, wireless, and Bluetooth technologies.
• Experience with Salesforce, Oracle, and Zendesk ticketing systems.
• Knowledge of common IT office equipment and standards.
• Excellent communication and customer‑care skills.
• Experience in QA and SQA testing.
• Experience with Confluence, Asana, and other knowledge‑management systems.

4‑year degree or equivalent experience.

Annual base salary: $70,000-$85,000.

Medical, dental, and vision coverage; 401(k) plans; flexible spending accounts; employee share purchase plan; life and disability insurance; adoption and surrogacy assistance; tuition reimbursement; commuter benefits; paid time off and holidays; bereavement leave; parental leave; wellness programs; and other benefits dependent on location.

Logitech is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you require accommodation during the application process, please contact us at .