Application Development Manager - ServiceNow

Application Development Manager

It's an exciting time to join Fisher Investments: we are investing heavily in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled global team that inspires future scale through strategic solutions, innovation, mentoring, and tight knit teamwork.

The Opportunity:

We are growing our Service Now Platform team at Fisher Investments and are looking for an experienced Application Development Manager to help shape the future of our enterprise platform. You will manage Service Now business facing applications and lead a team in designing, developing, and implementing corporate architecture blueprints. You will help align business processes, risk frameworks, information management, and technical architecture with our corporate strategy.

Under the guidance of Fisher Investments senior technology leaders, you will also allocate work and manage the team, including hiring, development, completion of performance reviews, and terminations if necessary. You will report to the Application Development Group Manager.

The Day-to-Day:

• Lead platform strategy by aligning Service Now capabilities with business demand, corporate strategy, and industry best practices
• Manage a team of engineers, program and project managers, and analysts
• Oversee business-facing modules with a strong focus on Integrated Risk Management (IRM/GRC), and Third-Party Risk Management (TPRM) Business Continuity Management (BCM). Policy and Compliance Management, (PCM) Risk Management (RM), Audit Management (AM), and Regulatory Change Management (RCM)
• Connect business to operations by ensuring seamless data flow and process integration between business-facing modules and core IT operations (ITSM, ITAM, and Sec Ops).
• Define platform roadmaps that prioritize demand management, project portfolios, and compliance workflows to ensure scalability and governance.
• Lead architecture design activities to build robust business process workflows, risk assessments, and executive dashboards.
• Guide platform upgrades to secure stability, performance, and adherence to enterprise compliance standards.
• Collaborate with partners and business leaders to translate corporate goals into measurable platform solutions.
• Deliver clear communications on application health, project pipelines, and platform risk to business sponsors and technical teams.
• Establish strict governance to improve platform efficiency, minimize technical debt, and maximize user adoption across the enterprise.
• Provide technical guidance for configuring, expanding, and developing low-code or pro-code solutions on Service Now.
• Stay ahead of trends in Service Now business applications, including new features in ESG, and IRM to promote continuous innovation.

Your

Qualifications:

• 10+ years of application development and management experience
• 5+ years of Service Now experience, with expertise in ITSM, ITAM, Sec Ops, IRM, and TPRM.
• 2+ years of leadership experience, including mentoring and managing technical teams to design, build and support technical solutions
• Experience managing development teams to deploy high-quality application solutions on predictable timelines
• Broad technology experience throughout systems development lifecycle, and various areas of technology architecture (infrastructure, application architecture, data architecture, and integrations)
• Lead Complex large-scale projects while meeting goals using waterfall, Agile, Scrum, or Kanban project methodologies.
• Strong architecture and design experience in Service Now, including workflows, custom apps, and integrations.
• Experience with CMDB, Asset Management, Incident, Problem, and Change Management processes.
• Experience integrating Service Now with external systems using REST/SOAP APIs and Integration Hub/Spokes.
• Experience in financial services and preferably the wealth management industry, and the processes and constraints inherent in a regulated industry
• Service Now and ITIL certifications required
• Bachelor's degree or equivalent combination of education/experience

Compensation:

• $150,000 - $210,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
• Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and…