Program Manager

Schedule:

Approximately 25 hours per week, Monday-Friday; generally 5 hours per day

$25.50 per hour

Executive Director

Primarily on-site, with school transportation, local outings, and event participation

Rocksolid Community Teen Center transforms lives through positive youth development, mentorship, and growth. We provide teens with a safe, welcoming place to build relationships, confidence, life skills, and community connection.

The Program Manager leads Rocksolid’s day-to-day teen programming and creates a safe, structured, welcoming, and engaging experience for youth. This position oversees daily program operations, activities, staff assistants, volunteers, transportation, parent communication, teen support, camps, attendance, and program outcomes. The Program Manager works closely with the Executive Director to carry out organizational priorities and maintain consistent program policies and procedures.

• Develop and maintain the annual program calendar, daily activity schedule, and plans for camps, field trips, and special program experiences.
• Plan and lead engaging, age‑appropriate activities aligned with Rocksolid’s mission and positive youth development approach.
• Manage daily opening, closing, setup, cleanup, supplies, snacks, meals, check‑in, check‑out, attendance, and parent authorization procedures.
• Create opportunities for teen leadership, youth voice, feedback, and meaningful participation.
• Maintain accurate activity, permission, attendance, transportation, and program participation records.

• Create an environment where teens are treated with dignity, fairness, consistency, and respect while maintaining clear expectations and healthy boundaries.
• Monitor teen behavior, use appropriate de‑escalation strategies, respond to concerns, and support positive youth development.
• Review registration information regarding IEPs, 504 Plans, disabilities, medical, behavioral, sensory, communication, mobility, or other support needs that may affect participation.
• Work with families and the Executive Director to develop support, accommodation, behavior, and safety plans when needed.
• Document behavioral, medical, transportation, and safety incidents promptly; communicate serious concerns to parents and the Executive Director.
• Lead immediate emergency response during program hours and ensure staff readiness through established safety procedures and drills.

• Recruit, interview, onboard, schedule, supervise, coach, and evaluate Staff Assistants in coordination with the Executive Director.
• Recruit, orient, train, schedule, and supervise program volunteers and interns.
• Assign daily roles, provide clear direction, model professional conduct, and ensure appropriate adult coverage and supervision ratios.
• Develop school pickup routes and transportation schedules and coordinate approved drivers and van coverage.
• Ensure transportation lists, emergency contacts, permissions, vehicle capacity, and parent communication are complete before pickups or outings.
• Report performance concerns, vehicle issues, facility hazards, maintenance needs, or significant safety concerns to the Executive Director.

• Serve as the primary contact for routine parent questions regarding attendance, activities, behavior, transportation, camps, and daily program matters.
• Communicate clearly, professionally, and compassionately while maintaining confidentiality and appropriate boundaries.
• Coordinate school outreach and student recruitment and maintain relationships with counselors and frontline school staff.
• Coordinate teen stories, displays, performances, or program participation at fundraising and community events as requested.
• Refer complaints, legal concerns, media inquiries, major partnership requests, and sensitive organizational matters to the Executive Director.

• Collect teen feedback, program stories, participation data, and outcome…